IHS Towers of Strength is currently looking for a IT Intern.
IHS Towers of Strength: IT Intern.
Position Summary
We are seeking a motivated IT Intern to join our team. As the first point of contact for IT support, you will assist users with hardware and software issues, contribute to IT infrastructure projects, and gain hands-on experience in a dynamic IT environment.
Key Responsibilities
- User Support: Provide first-line technical support via phone, email, and the Sysaid platform, addressing user inquiries and troubleshooting issues related to desktops, applications, printers, phones, and network connectivity.
- Infrastructure Maintenance: Assist with software and hardware deployments, upgrades, and routine maintenance tasks, ensuring optimal performance and security of IT systems.
- Network Operations Center (NOC) Support: Offer initial support for NOC issues, escalating complex problems to senior IT staff as needed.
- Printer Management: Collaborate with vendors during monthly printer maintenance tasks, and resolve printer-related issues.
- Inventory Management: Maintain accurate and up-to-date IT asset inventories, tracking hardware and software deployments.
- Reporting: Prepare weekly reports summarizing IT activities and issues, providing valuable insights to the IT Specialist.
Qualifications and Skills
- Education: Bachelor’s degree in IT or a related field (in progress or completed) with coursework in data processing, computer operations, or software skills.
- Technical Skills: Demonstrated proficiency in installing and configuring computers, working with hardware and software, and basic networking concepts.
- Software Expertise: Experience with Microsoft Office 365 suite, Microsoft operating systems, and other common software applications.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
- Communication: Excellent written and verbal communication skills, both for technical and non-technical audiences.
- Initiative: Self-starter with the ability to work independently and proactively seek solutions.
Additional Considerations
- Experience with mobile device management (GSM, Internet modems) is a plus.
- Familiarity with IT ticketing systems (e.g., Sysaid) is beneficial.
Additional Requirements
- Proficiency in both English and French
- High availability
- Ability to work under pressure
Organizational Competencies
- Customer Focus: Individuals with this competency understand and exceed customer needs, build trusted, reliable, and collaborative relationships, and consistently deliver the highest standards of service.
- Innovation: Individuals with this competency continuously seek innovative ways to improve our products and services, champion engineering and skills development, and foster a collaborative and supportive work environment.
- Integrity: Individuals with this competency are transparent and honest in all their actions, support sustainable growth both financially and environmentally, make socially responsible decisions, and treat all stakeholders with respect.
- Boldness: Individuals with this competency conduct thorough analyses and make informed decisions. They are courageous in expanding existing markets and developing new ones, confidently seek appropriate financial returns, and are forward-thinking and ambitious.
- Sustainability: Individuals with this competency strive to create a positive impact in the communities we serve.
