- Announcement Number: Yaounde-2024-032
- Hiring Agency: U.S. Embassy Yaounde
- Position Title: Consular Assistant
- Application Period: August 8, 2024 – August 22, 2024
- Vacancy Time Zone: GMT+1
- Series/Grade: LE – 1405 7
- Salary: XAF 10,053,236 per year
- Work Schedule: Full-time (40 hours per week)
- Promotion Potential: LE-7
- Duty Location(s): 1 vacancy in Yaounde, Cameroon
The U.S Embassy Yaounde is seeking eligible and qualified candidates for the position of: Consular Assistant.
L’Ambassade des états-Unis au Cameroun recherche des candidats éligibles et qualifiés pour le poste de : Consular Assistant.
Duties
This position encompasses a combination of responsibilities within the American Citizen Services (ACS), Immigrant Visas (IV), and Non-immigrant Visas (NIV) Units, along with correspondence, financial, and general administrative tasks. The role involves assisting with the full spectrum of consular services across all units of the Consular Section as required:
- The incumbent will aid applicants seeking passport and citizenship services, gathering essential biographical data.
- The incumbent will deliver standard services in response to public inquiries, both in person and through electronic and telephone communication, utilizing independent judgment and minimal supervision from the Team Leader or Consular Officer.
- The incumbent will provide a high caliber of customer service to numerous applicants daily.
- The incumbent will manage and address inquiries from visa applicants regarding case status and procedural guidance.
- The incumbent will act as a backup cashier, responsible for the collection, organization, and deposit of all consular fees, including daily cash counts and deposits to the Class-B Cashier.
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Qualifications and Evaluations
Requirements:
- EXPERIENCE: A minimum of two (02) years of experience in office administration involving interaction with the public.
- JOB KNOWLEDGE: Fundamental computer skills and familiarity with office procedures. Comprehensive understanding of U.S. laws, regulations, and policies concerning consular visa, citizenship, and special citizen services administration.
Education Requirements:
- High school diploma or equivalent.
Evaluations:
- LANGUAGE: Proficiency in English and French (speaking, reading, writing). This may be assessed.
- SKILLS AND ABILITIES:
- Ability to interact with the public under pressure, working meticulously and efficiently to meet deadlines with minimal oversight.
- Exceptional interpersonal skills and the ability to maintain confidentiality.
- Effective communication skills in person, over the phone, and in writing, conveying accurate information on complex visa and U.S. citizen services with tact and diplomacy.
- Ability to maintain accurate case records and organize documents effectively.
- Basic mechanical skills to operate specialized office equipment for visa and passport issuance.
- Keyboarding and data entry skills, with the aptitude to learn and utilize new database computer programs.
These abilities may be tested.
Equal Employment Opportunity (EEO):
The U.S. Mission ensures equal opportunity and fair treatment in employment, irrespective of race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
“Recruiting for diversity, hiring based on merit.”
Qualifications:
All applicants under consideration will be required to pass medical and security clearances issued by the U.S. Embassy.
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Benefits and Other Info
Benefits:
- SALARY: The annual gross salary encompasses the Basic Rate, the Miscellaneous Benefits Allowance, and the End-of-the-Year Bonus. Seniority Allowance is paid in accordance with local labor law. A Cashier allowance is provided for eligible positions.
- MEDICAL BENEFITS: The U.S. Mission in Yaounde directly reimburses eligible employees for covered medical expenses incurred for themselves and/or eligible dependents, within the limits of the Local Compensation Plan.
- LEAVE BENEFITS: Subject to the limits and rules of the Local Compensation Plan, employees are entitled to Annual Leave, Sick Leave, Maternity Leave, and Special Leave.
- HOLIDAYS: The U.S. Mission in Yaounde and the Embassy Branch Office in Douala observe American and Cameroonian public holidays, totaling approximately 19 holidays per year.
For Eligible Family Members (EFMs), benefits can be discussed with the Human Resources Office. The pay plan is assigned during the conditional offer letter process by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:
Applicants in the following categories are given hiring preference in the order listed:
- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights **
*Applicants claiming preference-eligible U.S. Veteran status must provide required documentation.
**This preference level applies to all Foreign Service employees on LWOP and CS with re-employment rights.
For additional information, please visit the provided link.
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How to Apply
All candidates must be able to obtain and maintain U.S. Embassy-issued Security and Medical clearances.
To apply, click the “Submit Application” button. For detailed application instructions, visit the provided link.
Required Documents:
To be considered, submit all required documents by the closing date. Failure to do so may result in disqualification.
Next Steps:
After the Vacancy Announcement closes, qualified applications will be screened. Only shortlisted applicants will be contacted for language and/or subject matter tests, followed by interviews if successful. All applicants will be notified of the results.
Selected applicants will receive a Conditional Offer outlining security and medical clearance requirements. Upon successful completion of these clearances, a Formal Offer with a start date will be provided.
For Eligible Family Members (EFMs), the Human Resources Office will offer guidance and information.
Hiring preference sélection procces
Les documents à fournir