Seize This Unique Opportunity!
Join the dynamic team at Pan African Bank.
ECOBANK CAMEROUN S.A. is seeking a Digital Channels Supervisor who is prepared to make an impact across the national territory.
- Location: Douala, Cameroon
- Job Grade: 3A | Job Level: 6
Role Overview
This leadership role is pivotal in driving the success of Remittances & Mobile Money services, ensuring that our digital products (Mobile Money, Ecobank Mobile, Ecobank Pay, Ecobank Online) dominate the market in line with our 5-year strategic plan. The position involves overseeing the entire product lifecycle, from concept development to process optimization. The role also emphasizes a robust Sales & Distribution strategy, with a target of achieving 60% of sales through digital channels and 40% through physical touchpoints, including agent and merchant networks.
KEY RESPONSIBILITIES
Product Management
- Ensure optimal product pricing in the local market with a targeted ROI of 15-20%.
- Collaborate with Group Resources to maintain and enhance Digital Remittances & Mobile Money Products.
- Maintain excellent communication to support productive relationships, both externally and internally, and to resolve any emerging issues.
Stakeholder Management (DSAs/Distributors/Merchants, Branches, and TELCO Partner Support)
- Oversee the activities of assigned Sales Agents.
- Coordinate support for all agents and partners, from acquisition through to ongoing maintenance.
- Maintain a comprehensive register of potential merchants and TELCO partners.
- Develop a robust network to share best practices with Sales and Marketing teams, fostering cross-functional collaboration to achieve sales objectives.
Revenue Generation and Growth Analysis
- Achieve revenue targets and budgets.
- Recommend and implement corrective actions to address performance gaps.
- Drive transaction volumes in key remittance markets.
Marketing and Sales Promotions
- Coordinate all promotional activities, including agreed marketing campaigns, to raise product awareness and boost transaction volumes.
- Collaborate with agents and partners to support the success of their promotional efforts.
- Work closely with Ecobank Branches to execute joint promotional activities.
Processes and Procedures
- Ensure adherence to all established processes and procedures.
- Review and modify existing processes as necessary to meet business needs.
- Oversee all product AML audits to ensure full compliance.
REPORTING TO:
- Head of Digital Channels (Sales & Usage)
EXPERIENCE & QUALIFICATIONS
- Experience in digital channels is a significant asset.
- Solid background in Product and Capabilities Management.
- Strong written and verbal communication skills.
- Ideally, three or more years of experience in Remittances, the wireless & mobile industry, or mobile banking.
- Strong commercial acumen.
- Proven ability in building and maintaining relationships.
- Demonstrated innovation and creativity.
EDUCATION
SKILLS, CAPABILITIES & PERSONAL ATTRIBUTES
- Excellent verbal and written communication skills.
- Ability to engage effectively with senior leaders and key stakeholders.
- Proven team management abilities.
- Results-oriented mindset.
APPLICATION PROCESS
Please submit your CV and cover letter to [email protected] by September 9th, 2024, at 5 PM sharp, with the subject line “DIGITAL CHANNELS SUPERVISOR.”
NOTE: Ecobank is an equal opportunity employer. Only applications that meet the required criteria will be considered.
