Job Offer: CX Agent – DT & Small BCOs – Maersk

Job Opportunity – Douala

Position: Customer Experience Agent – Direct Transport (DT) & Small BCOs (JL2)

Would you like to be part of a purpose-driven, customer-oriented international organization that facilitates global trade every day?

Maersk’s Customer Experience (CX) team in Douala is seeking a motivated Customer Experience Agent to manage his Direct Transport (DT) and Small Beneficial Cargo Owner (BCO) customers. This role plays a key part in overseeing the complete shipment lifecycle, working closely with internal partners to ensure seamless coordination between customer expectations, operational execution, and service delivery.

What We Offer

At Maersk, the world truly becomes your workplace. You will be part of a dynamic, multicultural environment that encourages new ideas and diverse perspectives. We value individual contributions within high-performing teams built on our shared values.

Collaboration at Maersk means mutual respect, commitment, and the conviction that we achieve greater results when we work together. Our values guide how we compete—with integrity, fairness, and a focus on building lasting partnerships. Through Constant Care and Humbleness, we continuously prepare for the future while recognizing that our customers and competitors drive us to improve.

In our everyday work, Uprightness and Our Employees reflect our dedication to transparency, accountability, and creating an inspiring and challenging workplace.

At Maersk, we are proud to select the most qualified individuals for every role—regardless of gender, age, nationality, or belief.

Key Responsibilities

• Customer Experience Management: Take full ownership of the customer journey for DT and Small BCO shipments, ensuring seamless execution from booking through final delivery.
• Issue Resolution: Anticipate and address service disruptions promptly, collaborating with internal teams to implement timely and effective solutions.
• Documentation & Compliance: Guarantee the accuracy and completeness of all shipping documentation in accordance with Maersk standards and applicable regulatory requirements.
• System & Data Integrity: Maintain precise and up-to-date records across Maersk systems to ensure shipment visibility, traceability, and data consistency.
• Cross-Functional Collaboration: Partner closely with Operations, Finance, Sales, and Documentation teams to align service delivery with customer expectations.
• Continuous Improvement: Support the CX leadership team in identifying process inefficiencies and contributing to ongoing service optimization initiatives.

Who We’re Looking For

An individual who possesses:

• A diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related discipline
• 2–4 years of experience in customer service or logistics operations
• Demonstrated expertise in managing end-to-end shipment lifecycles and customer engagements
• Familiarity with CRM tools and logistics management systems
• Excellent communication, organizational, and multitasking skills
• A proactive, customer-centric attitude with a strong attention to detail
• Ability to collaborate effectively across departments and functions
• Solid analytical and problem-solving abilities with a structured approach
• Resilience under pressure and a solution-oriented mindset

Diversity & Inclusion

At Maersk, we are committed to fostering a diverse and inclusive workplace where every individual’s perspective is valued. We are proud to be an equal opportunity employer, and we welcome applicants of all backgrounds—regardless of race, color, gender, age, religion, national origin, sexual orientation, disability, or any other status protected by applicable law.

We also consider qualified applicants with prior criminal records in full compliance with legal requirements. If you require assistance or accommodation during the application or hiring process, please contact us at accommodationrequests@maersk.com.

How to Apply

Click here to apply