Job opportunity 2021: Relationship manager

JOB PURPOSE:

• Todeliverhighqualityserviceandcustomerretentionapproachtomanagingclientrelationships to enhance product sales and new client growth targets.
• Todeliveronagreedindividualtargetsfordepositgrowth,revenue,PBT,productsalesandnew client growth targets.

KEY RESPONSABILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Advantage Banking products and services
• Produce timely reports for the assigned portfolios.
• Customer Excellence
• Handle client queries of day to day nature and assist in resolving client’s problems in collaboration with other team members.
• Leadership and people management
• Track and provide weekly reports on Portfolio performance at RM level
• Team Player
• Work in close collaboration with CSU team for excellent service delivery and product sales Process, control and operational performance
• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
• Provide management reports on sales tracker, DIP and others
• Strategic initiatives
• Lead strategic initiatives that will create business growth
• Facilitate and drive migration of Advantage Customers to digital Channels
• Achieve satisfactory performance on business challenges on Advantage Banking Portfolio

REPORTING: PUBLIC Head, Advantage Banking

EXPERIENCE & QUALIFICATIONS

• At least 2 years experience in a consumer banking-based line of business.
• Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study

SKILLS & CAPACITIES

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills.
• Punctuality

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest November 08th, 2021 at 5pm prompt, with the subject « RELATIONSHIP MANAGER, ADVANTAGE BANKING »

NB: Only applications matching with the desired profile will be contacted.

NB: Ne donnez pas d’argent pour obtenir un emploi