Description
ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager, Classic ready to work across the national territory.
The position is based in Douala.
Job grade: 3B
Job level: 5
Missions / Responsabilités / Activités
To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for
- Deposit growth,
- Revenue generation
- product sales (Cross selling)
- new client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
KEY RESPONSABILITIES
BUSINESS AND FINANCIAL
PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
- Handle client queries of day to day nature and assist in resolving clients issues
LEADERSHIP AND PEOPLE MANAGEMENT
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
- Lead strategic initiatives that will create business growth
Compétences / Exigences / Qualités
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French.
SKILLS & CAPACITIES
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills
Profil du candidat
» Niveau d’expérience: Expérimenté
» Années d’expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Master
Documents de candidature
» Motivation letter
» Curriculum Vitae
please send your documents to this adress: ECM-Recruit@ecobank.com
