Job Advertisement: Program Quality Improvement Officers – Shwari Health Association, Cameroon (Yaoundé or Bertoua)
Job Announcement
Shwari Health Cameroon is a locally registered organization dedicated to providing high-quality, effective, and innovative evidence-based solutions to address challenges within the health sector, with a particular emphasis on children and adolescents. Our approach involves leveraging proven community strategies to identify HIV-positive children and adolescents, connect them with healthcare facilities for treatment initiation, and provide ongoing support to ensure they remain in care and achieve viral suppression. Our mission is to become a leading implementation science association in Cameroon, utilizing evidence-based strategies to bridge the gap between knowledge and practice in healthcare delivery. We strive to accomplish this by employing advanced evidence generation and synthesis methods to comprehend operational contexts and develop strategies that enhance the effectiveness and efficiency of implementation efforts.
In collaboration with Georgetown University’s Center for Global Health Practice and Impact (CGHPI) and the Government of the Republic of Cameroon’s Regional Technical Groups (RTGs), Shwari Health Association will be implementing the SAFECARE-Cameroon project, a 5-year initiative funded by CDC/PEPFAR. The SAFECARE-Cameroon project aims to develop, implement, and sustain comprehensive facility and community-based HIV services for children, adolescents, and adults in PEPFAR-supported regions of Cameroon, supporting the government’s efforts to accelerate progress towards HIV epidemic control. Consequently, Shwari Health Association Cameroon (SHAC) is recruiting for several program implementation roles. All applicants must be fluent in French and possess a working knowledge of English. These positions are based in Yaoundé or Bertoua.
SHAC Office Positions
- Position: Program Quality Improvement Officer, SAFECARE Project – Cameroon
- Reports to: SI/HI Team Lead
- Location: Yaoundé or Bertoua, Cameroon
- Number of Positions: 8
Position Overview: The Program Quality Improvement Officer is a critical member of the HIV program team, responsible for ensuring the highest levels of program quality across all operational domains. This role involves leading initiatives to continuously enhance program design, implementation, and outcomes, ensuring that the program remains effective, efficient, and responsive to the needs of the communities served. The Officer will collaborate closely with other technical teams, field staff, partners, and stakeholders to identify areas for improvement and implement strategies that amplify program impact.
Core Responsibilities
- Design and execute a comprehensive strategy for quality enhancement, ensuring alignment with the program’s goals and objectives.
- Spearhead the creation of quality improvement initiatives, ensuring their integration across all program activities.
- Drive continuous improvement in service delivery, monitoring and evaluation, and overall program management.
- Establish and uphold strong quality assurance systems to track program performance against set benchmarks.
- Lead regular program evaluations and audits to assess quality and pinpoint areas needing improvement.
- Work closely with technical experts to design and implement quality improvement measures, leveraging data-driven approaches.
- Lead capacity-building efforts for program staff and partners in quality improvement techniques and practices.
- Provide training, mentorship, and technical support to ensure teams are equipped to deliver top-quality services.
- Cultivate a culture of continuous learning and improvement within the program.
- Represent the program in external settings, sharing best practices and learning from other organizations in the HIV and public health sectors.
- Contribute to the development and execution of monitoring and evaluation systems that track program quality and impact.
- Use data to inform decisions and guide the continuous improvement of program interventions.
- Identify and champion innovative approaches and best practices for enhancing the quality of HIV programs.
- Foster an environment of innovation within the program, encouraging teams to test and scale successful ideas that enhance program quality and impact.
Qualifications and Experience
- A Master’s degree in Public Health or a related field; being a clinician or data scientist with expertise in PEPFAR Programs is highly desirable.
- At least 10 years of experience in quality improvement or a related area, ideally within large-scale public health or HIV programs.
- Proven expertise in quality assurance and improvement methodologies, with a demonstrated track record of improving program performance.
- Strong leadership skills with the ability to inspire and guide multidisciplinary teams.
- Excellent verbal and written communication skills, with the ability to effectively engage with diverse stakeholders.
- Proficiency in data analysis and the application of monitoring and evaluation tools to enhance program performance.
- Experience in resource-constrained environments, with a deep understanding of the challenges and opportunities these settings present.
- Must communicate clearly and effectively in both spoken and written forms.
- Fluency in French, with a working knowledge of English.
- Strong interpersonal skills with the ability to foster effective working relationships in a multicultural environment, with sensitivity to and respect for diversity.
Work Environment
SHWARI Health Association Cameroon (SHAC) / Context / Essential Competencies
Core Values
- Dedication: Actively contributes to the realization of organizational objectives.
- Inclusivity: Respects others and values their diverse perspectives and contributions.
- Integrity: Behaves in a manner consistent with the core values and principles of the organization.
- Accountability: Takes responsibility for personal actions and assigned tasks.
Core Competencies
- Communication: Strives to achieve clear and open communication with colleagues and stakeholders of the Organization.
- Collaboration: Works effectively with others towards common goals, fostering a positive and trust-based work environment.
- Planning: Works methodically towards the achievement of goals in a structured and organized manner.
- Analysis and Decision-Making: Evaluates available information, draws well-reasoned conclusions, and makes appropriate decisions.
- Proactiveness: Suggests and initiates new ideas, activities, and projects.
- Adaptability: Responds positively and efficiently to changing circumstances.
Managerial Competencies (for positions with managerial responsibilities)
- Leadership: Provides clear direction, builds trust, and creates an empowering environment.
- Strategic Thinking: Identifies objectives that advance the organization’s agenda and formulates plans to achieve them.
- Performance Management: Enhances team performance by offering constructive feedback and opportunities for skill development.
Instructions for Submitting Applications:
- All applications should be submitted online at: https://forms.gle/zFso5waZkTf716JG6.
- Please include the job title you are applying for in the email subject line.
- Applications should include three references who are familiar with the applicant’s work experience, preferably within the last 3-5 years. References should include contact details such as daytime phone numbers and email addresses.
- All applications must be accompanied by a cover letter that outlines your suitability for the position, emphasizing key functional areas, required qualifications, and relevant experiences.
- Applicants should attach a three-page CV/Resume that highlights key achievements relevant to the job.
- The stated qualifications and experience related to the job are the minimum requirements that each applicant must meet to be considered for an interview.
- All applicants should provide daytime phone contact information.
- The deadline for application submission is September 10th, 2024, by 5 PM Cameroon Time.
Applications received after the deadline will not be considered.
SHWARI Health Association Cameroon (SHAC) is an equal opportunity employer and encourages all qualified individuals to apply, regardless of gender, ethnicity, or any other personal characteristic.
