Job Opportunity: Accounts Receivable Manager
DHL Cameroun is launching a call for applications to recruit Account Receivable Manager.
Objective
The Accounts Receivable Manager is tasked with driving the improvement of the Accounts Receivable (AR) function’s quality, efficiency, and effectiveness. This role focuses on enhancing processes, automation, and alignment to optimize working capital, reduce transactional costs, and mitigate bad debt exposure for DP DHL. The manager will lead a team of supervisors, clerks, and experts and will oversee key performance indicators such as Days Sales Outstanding (DSO), bad debt provisions, and customer relationship management within their scope. Continuous process optimization, leveraging First Choice methodology, and initiating further optimization strategies are central to the role. Additionally, this position ensures business continuity while adapting operations to meet the evolving needs of the business.
Key Responsibilities
- Develop and execute collection strategies in alignment with established standards and policies.
- Ensure the timely and effective implementation of the internal control framework.
- Actively manage and coordinate cross-functional dependencies.
- Monitor daily progress towards cash targets, adjusting collection and credit activities to meet objectives.
- Serve as a subject matter expert in the Order-to-Cash (OTC) process, proposing and maintaining a continuous improvement log.
- Manage service level agreements with third-party collection agencies.
- Oversee and control costs related to third-party collection and credit rating agencies.
- Administer bad debt provisions and related expenses.
- Exercise sound management judgment, especially in cost center management.
Internal Stakeholders
- Collaborate with Head of Shared Services Center (SSC), Business Unit (BU) CFOs, Controlling (Treasury, Taxes), OTC Heads, SSC Heads, Regional and Country Sales Managers, Operation Managers, Customer Service Managers, and Regional/Country IT Managers / BPOs.
- Ensure a service-oriented approach in all areas of responsibility.
- Act as a point of escalation for business partners and end customers.
- Manage dependencies across the entire Order-to-Cash chain.
Qualifications
- Bachelor’s degree with a minimum of 5 years of experience in Accounts Receivable or a similar field.
