Company Overview
ZEEGO is a dynamic smart mobility provider based in Douala, Cameroon. We offer a variety of transportation solutions, including ride-hailing, package delivery, and specialized transportation services for schools, churches, and long-distance travel within the country. Our mission is to make transportation accessible, efficient, and enjoyable for everyone.
Job Description
We are seeking a talented Application Support Specialist to join our team in a full-time, hybrid capacity. You will play a crucial role in maintaining the seamless operation of our applications, ensuring a positive user experience for our customers.
Responsibilities
- Provide prompt and effective technical support to our users across various platforms.
- Identify, troubleshoot, and resolve application issues in a timely manner.
- Collaborate with cross-functional teams to diagnose and address complex problems.
- Monitor application performance and proactively identify potential issues.
- Document support interactions and solutions in our knowledge base.
- Contribute to the ongoing improvement of our applications and services.
Qualifications
- Proven experience in application support or a related technical field.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proficiency in relevant software and technologies.
Preferred Qualifications
- Experience in the transportation or logistics industry.
- Familiarity with smart mobility technologies.
- Previous customer support experience.
How to Apply
If you are a highly motivated individual with a passion for technology and customer service, we encourage you to apply. Please submit your CV and a compelling cover letter to contact@zeego.cm.
Location
This position is based primarily in Douala, Cameroon, with the flexibility for some remote work.
Join us at ZEEGO and be a part of revolutionizing transportation in Cameroon!
