Job Description: Business Process Manager
About Maviance PLC
Maviance PLC is a dynamic digital financial services provider shaping the fintech landscape in Cameroon and the CEMAC region. As part of the Maviance Group, with a global presence, we build and operate a platform that empowers individuals, businesses, and governments through expanded access to digital financial solutions. We are a leader in providing innovative, tailored solutions for the telecommunications, utilities, and financial sectors in emerging economies.
Our Mission and Your Role
We are entering a phase of accelerated growth and aim to become the undisputed leader in the fintech and digital financial space. To achieve this, we are seeking highly motivated individuals who share our passion for transforming financial services.
As a Business Process Manager at Maviance PLC, you will play a pivotal role in our success. You will lead the charge in identifying, optimizing, and innovating business processes across various functions to achieve our strategic objectives. This involves working collaboratively with stakeholders to ensure efficient and timely execution of departmental procedures, with a focus on quality and results. You will be a bridge between functional and process-driven approaches, ultimately enhancing value creation for our clients.
Key Responsibilities:
- Process Optimization: Analyze existing processes, identify inefficiencies, and design/implement improvements to streamline operations.
- Cross-Functional Collaboration: Partner with teams across the organization to align processes with strategic goals and ensure effective implementation.
- Data-Driven Insights: Utilize data analysis to monitor process performance, identify trends, and make informed recommendations for continuous improvement.
- Project Management: Lead or support key projects related to process redesign, automation, or new system implementations.
- Change Management: Facilitate the adoption of new processes and technologies by providing training and communication to relevant stakeholders.
Reporting Structure:
The Business Process Manager will report directly to the Director of Strategic Projects.
Join Our Team
If you are a results-oriented professional with a passion for process excellence and a desire to make a significant impact in the fintech industry, we encourage you to apply. This is an opportunity to be part of an innovative company at the forefront of digital financial transformation.
Core Responsibilities
- Process Optimization: Critically evaluate and enhance existing business processes, developing comprehensive documentation for undocumented workflows. Deliver insightful reports and recommendations to senior leadership.
- Efficiency Champion: Analyze and identify opportunities for process streamlining to boost team productivity. Collaborate with leadership to implement impactful enhancements.
- Cross-Functional Expertise: Execute intricate transactional tasks across departments, ensuring seamless customer and system interactions.
- Change Agent: Partner with the Head of Department and General Management to identify and address critical process gaps, acting as a catalyst for positive change initiatives.
- Quality Advocate: Leverage quality improvement methodologies to lead cross-functional project teams, driving enhancements in business processes and overall operational excellence.
- Strategic Consultant: Provide expert guidance and challenge cross-functional teams to optimize process performance, impacting product delivery, growth, operational efficiency, and customer satisfaction.
- Performance Analyst: Collaborate with the Head of Department to assess team forecasts and pipelines, identifying and resolving obstacles to operational success.
- Data-Driven Decision-Making: Develop systems and reporting recommendations to support all business aspects. Establish robust metrics to gauge operational effectiveness across segments and the broader organization.
- Continuous Improvement: Implement industry best practices and function as a strategic advisor, fostering a culture of continuous improvement.
- Resource Management: Contribute to the planning, budgeting, and resource allocation for process improvement initiatives.
Qualifications
- Education: Master’s degree in Finance, Business, Engineering, or a related field.
- Experience: A minimum of 5 years of proven success in managing business processes and identifying opportunities for improvement. Experience within a technology company, financial institution, or consulting firm is highly desirable.
Key Skills & Competencies
- Business Acumen: Demonstrated strong business acumen, technical knowledge, and a track record of achieving results in a fast-paced, high-growth environment.
- Change Leadership: Ability to communicate effectively, inspire cross-functional collaboration, and drive change with a sense of urgency.
- Analytical Mindset: Exceptional critical thinking, problem-solving, and analytical skills.
- Influential Communicator: Compelling presentation and facilitation abilities. Proven capacity to influence and negotiate at all levels of the organization.
- Bilingual Proficiency: Excellent written and verbal communication in both English and French.
- Self-Starter: Eagerness to learn rapidly and thrive in a minimally supervised environment.
Benefits
- Competitive salary and comprehensive benefits package
- Health insurance for employee, spouse, and up to three dependents (80% coverage)
- Complimentary retirement insurance
- Monthly internet and mobile data allowances
- Daily breakfast provided at the office (Monday to Friday)
