Job announcement: IT officer

 Dangote is looking for IT officer

Job Summary

• Provide hands-on technical support on all IT related issues to end users at DCP Cameroon.

Key Duties and Responsibilities

• •  Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
  •  Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;

•  Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
•  Track all IT end user related requests within the Internal Service desk ticketing system;
•  On-boarding and off-boarding users including identity and access management;
•  Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
•  Provide basic IT induction training to end users;
•  The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
•  Perform additional duties and assignments as required in support of internal IT systems;

Requirements

Key Requirements

Education and Work Experience

•  Bachelor’s degree in Information Technology
• Minimum of two (2) years relevant work experience.

Skills and Competencies

•  Good understanding and working knowledge of service support policies, processes and procedures.
•  Good knowledge of troubleshooting relevant enterprise applications including SAP.
•  Strong knowledge and experience in supporting MS Windows & MS Office Suite.
•  Good knowledge of relevant hardware support and installation procedures.
•  Good knowledge of IT infrastructure and applications.
•  Strong problem solving and analytical abilities.
•  Strong interpersonal and communications skills.
•  Ability to work effectively under pressure.
•  Customer service orientation.

Benefits

• Private health insurance
• Paid time off
• Training & Development

How to apply?

Click here to apply online