Job announcement: Officer Operations – Ecobank

ECOBANK CAMEROUN S.A. is recruiting a Service Officer Operations ready to work across the national territory.

The position is based in Douala.
Job grade: 2A Job level: 3
NATURE OF CONTRACT:  Permanent Contract

JOB PURPOSE:

• • Supervision of Tellers activities and proofing of accounts of the retail operations perimeter.
  • Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittances operations.

• Ensure daily compensation of Western Union and Rapid Transfer operations and maintain accurate and suspens free accounts thereof.

KEY RESPONSABILITIES

• Enforce groupwide standard procedures
• Review documentation for processed transactions to ensure strict respect of exchange regulation.
• Ensure that remittances service delivery timeframe is within the defined SLA and TAT.
• Conduct periodical controls set in the procedures across the affiliate
• Ensure daily processing of WU and RT settlement as per Voyager and Intranet respectively
• Ensure the reconciliation of RT and WU accounts on a daily basis –there should be no balance mismatch between Rapid Transfer/Western Union plateforms and CBA, investigate and resolve any outstanding items identified
• Prompt investigation and response to customers’ claims across branches
• Prepare and issue MIS reports on a timely basis to management.
• Ensure statutory declarations eg Pre-financing, Balance of Payment, Gatcha, etc are done for RT & WU transactions
• Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts…
• Ensure ATMs and POS function properly and proofs are updated and submitted in a timely manner
• Prepares daily consolidated cash report and advise branches
• Perform other functions as and when assigned by hierarchy.

REPORTING Line: Head Retail Operations

EXPERIENCE & QUALIFICATIONS

• Bachelor’s/Master’s degree in finance, accountancy, or banking operations
• At least 02 years experience in Banking Activities especially reconciliation of remittance – ATM – banks’ branch accounts
• Fluent in English & French.

SKILLS & CAPACITIES

• Customer satisfaction oriented
• Ability to work under high pressure and drive execution
• Strong people management and leadership skills
• Excellent at delivering and owning results
• Strong interpersonal and communication skills
• Quality oriented
• Security and fraud awareness
• Attention to details
• Highly self-motivated
• Well organized

APPLICATION PROCESS

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com , with the subject « Service Officer Operations ».

NB: Only applications matching with the desired profile will be contacted.

Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…

Deadline: December 26th, 2022 at 5pm prompt