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Job announcement: Officer Operations – Ecobank

ECOBANK CAMEROUN S.A. is recruiting a Service Officer Operations ready to work across the national territory.

The position is based in Douala.
Job grade: 2A Job level: 3
NATURE OF CONTRACT:  Permanent Contract


    • Supervision of Tellers activities and proofing of accounts of the retail operations perimeter.
    • Ensure timely applicative and functional assistance to operators across branches to enable them to serve our valued clients within well-defined TAT limits in all remittances operations.
  • Ensure daily compensation of Western Union and Rapid Transfer operations and maintain accurate and suspens free accounts thereof.


  • Enforce groupwide standard procedures
  • Review documentation for processed transactions to ensure strict respect of exchange regulation.
  • Ensure that remittances service delivery timeframe is within the defined SLA and TAT.
  • Conduct periodical controls set in the procedures across the affiliate
  • Ensure daily processing of WU and RT settlement as per Voyager and Intranet respectively
  • Ensure the reconciliation of RT and WU accounts on a daily basis –there should be no balance mismatch between Rapid Transfer/Western Union plateforms and CBA, investigate and resolve any outstanding items identified
  • Prompt investigation and response to customers’ claims across branches
  • Prepare and issue MIS reports on a timely basis to management.
  • Ensure statutory declarations eg Pre-financing, Balance of Payment, Gatcha, etc are done for RT & WU transactions
  • Ensure proofing/reconciliation of branch accounts: immediate credit, suspense accounts, teller differences, transit accounts…
  • Ensure ATMs and POS function properly and proofs are updated and submitted in a timely manner
  • Prepares daily consolidated cash report and advise branches
  • Perform other functions as and when assigned by hierarchy.

REPORTING Line: Head Retail Operations


  • Bachelor’s/Master’s degree in finance, accountancy, or banking operations
  • At least 02 years experience in Banking Activities especially reconciliation of remittance – ATM – banks’ branch accounts
  • Fluent in English & French.


  • Customer satisfaction oriented
  • Ability to work under high pressure and drive execution
  • Strong people management and leadership skills
  • Excellent at delivering and owning results
  • Strong interpersonal and communication skills
  • Quality oriented
  • Security and fraud awareness
  • Attention to details
  • Highly self-motivated
  • Well organized


Please submit your CV and motivation letter to ECM-Recruit@ecobank.com , with the subject « Service Officer Operations ».

NB: Only applications matching with the desired profile will be contacted.

Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…

Deadline: December 26th, 2022 at 5pm prompt 

N.B: Ne payez aucun frais pour obtenir un emploi

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