Job announcement: Program/Case Analyst, IMC Client Service, Immigration

The High Commission of Canada to Cameroon is hiring Program/Case Analyst, IMC Client Service, Immigration

Summary of Duties:

Under general supervision of the Migration Program Manager or an Officer, provides assistance and guidance to the Program Manager and other Program Assistants and Officers on administrative processes/requirements and on complex, high-profile and sensitive matters. Leads on research, liaison and reporting, stewardship and governance, promotion and recruitment, meeting organization and engagement activities and other support to the migration section and clients.

The incumbent would be extremely organized, would exercise initiative in organizing work and resolving complicated problems, would have a significant command of written and oral English and/or French languages, and significant knowledge of country conditions of Cameroon, including but not limited to political, economic, and social aspects, and how they impact migration. The incumbent would be required to execute diplomacy, discretion, and the highest level of integrity in all aspects of work and personal life, adhering to Canada’s Privacy Law and Values and Ethics.

Area of Selection:

Open to internal and external applicants who are legal residents or citizens of Cameroon, who meet all of the essential requirements stated below, and whose applications are received by the closing date.

Please note that the High Commission of Canada to Cameroon does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS 

Candidates will initially be screened against the Essential Qualifications relating to education, language and experience.

Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

Language will be assessed further during the process.

Education:

Candidates will be required to provide proof of the completion of their education.

•  Minimum Bachelor’s degree from a recognized university

Language:

•  Fluency in one of Canada’s official languages: English (written and spoken) or French (written and spoken)

Experience:

•  Minimum of two (2) years recent* experience working in an office environment in an administrative support or program assistant capacity managing such tasks as budgeting, organizing travel and meetings, interpreting, etc.
• Minimum of two (2) years recent* experience working on a PC, using various computer programs and applications, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet browsers
• Minimum of one (1) year recent* experience conducting research using a variety of online and offline sources
• Minimum of one (1) year recent* experience of reporting in a professional capacity
• Minimum of one (1) year recent* experience of building networks and liaising with a variety of stakeholders such as government agencies, international organizations, foreign missions, or similar
• Recent is defined as within the last five (5) years.

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Proficiency in the use of Microsoft Office Suite (Outlook, Word, Excel or PowerPoint);
• Knowledge and proficiency in the use of evidence-based research methods and social media;
• Sound knowledge of the local environment and the impact of political, economic, and social factors on migration-related matters.

Competencies:

•  Focus on quality and attention to details;
•  Adaptability and flexibility;
•  Commitment to values and ethics, integrity, reliability, and discretion;

Abilities:

•  Effective interactive communication (oral and written);
•  Ability to analyze and present information and recommendations in a clear and concise manner;
•  Ability to establish contact, liaise and consult with government agencies, foreign missions, and other internal and external stakeholders;
•  Ability to comprehend legislation, regulations, policies and operational manuals within a defined area;
•  Ability to work independently, setting own priorities and take ownership of projects;
•  Ability to manage and prioritize tasks.

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

•  Experience working on migration-related matters
•  Experience working at an embassy, High Commission, or international organization
•  Knowledge of geography, socio-economic conditions, labour markets, and educational systems in the area covered by the Yaoundé Migration Office –Cameroon, Chad, Congo Brazzaville, DRC, Gabon, Central African Republic
•  Functionality in the other of Canada’s official languages: English (written and spoken) or French (written and spoken)

Organizational Needs: 

The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings which might arise in the 24 months following the completion of this recruitment process.

Operational Requirements:

•  Hours of work: 37.5 hours per week, Monday to Friday
•  Some overtime required outside of regular working schedule
•  Work in high pressure environment with multiple priorities
•  Some occasional travel may be necessary

Conditions of Employment:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

Other conditions of employment:

• Copies of educational qualifications will be required at the interview stage of the process
•  Successful candidate must have or obtain the required documentation allowing the right to work in Cameroon. Documentation will be required