Job at UBA Bank CAMEROON SA: Multiple Profiles

Exciting Career Opportunity: Team Lead, Treasury Operations

Are you a degree holder looking for a new challenge? This position is for you!

• Job Title: Team Lead, Treasury Operations
• Department: Operations
• Reporting To: Head, Head Office Operations
• Location: UBA Cameroon
• Number of Positions Available: 1

Job Objective:

Ensure exceptional customer satisfaction by handling transactions with precision, maintaining strict compliance with regulations, and fostering customer loyalty to contribute to the company’s overall growth.

Roles & Responsibilities

• Oversee and coordinate the processing of all pre-financed transfer files (direct pre-financing and weekly envelope) while ensuring timely justification and compliance with foreign exchange regulations.
• Manage and follow up on requests sent to BEAC for the leveling of foreign currency accounts.
• Ensure timely submission of Letters of Credit (LCs) for prefinancing.
• Monitor MT999 transactions and ensure timely coverage in XAF in compliance with regulations.
• Track funds received/not received with BEAC for necessary follow-ups.
• Supervise and monitor VISA and MasterCard transaction requests, ensuring accurate reporting to Head Office.
• Ensure all inflows received are properly accounted for and swift messages (SWIFT ACK) are routed correctly.
• Post all treasury transactions in FINACLE, ensuring adherence to banking procedures and regulatory requirements.
• Monitor and ensure liquidation of all aged items on Nostro accounts.
• Prepare and submit the weekly TROPS activity report to Head Office and AOM.
• Ensure compliance with internal audit and regulatory control standards.
• Maintain accurate daily rate updates on FINACLE Treasury.
• Contribute to strategic planning for the Treasury Operations Unit.
• Promote teamwork, collaboration, and a strong work ethic within the team.
• Act as a backup for team members in their absence to ensure uninterrupted business operations.
• Ensure adherence to company policies, procedures, and industry standards.

Required Knowledge & Skills

Knowledge

• Strong understanding of foreign exchange regulations.
• Deep knowledge of bank policies and treasury securities.
• Excellent relationship management skills.

Skills

• Problem-solving expertise and the ability to handle complex situations efficiently.
• Strong interpersonal and communication skills (both written and oral).
• Excellent time management and organizational abilities.
• High level of attention to detail.
• Ability to work under pressure and meet deadlines.
• Responsiveness and adaptability in a dynamic banking environment.

Key Performance Indicators (KPIs)

• 100% compliance with regulatory deadlines for submitting files to the Central Bank.
• Zero penalties while maintaining 100% customer satisfaction.
• Complete follow-up on all files received from other units.
• Full compliance with regulatory requirements.
• Timely response to all inquiries within the set Turnaround Time (TAT).

Educational & Experience Requirements

• Minimum Qualification: Bachelor’s degree in a relevant field.
• Experience: 3 to 5 years of experience in Banking Operations.

How to Apply

Interested candidates should send their CV and motivation letter to hcmrecruitcameroon@ubagroup.com, using the subject line: “Team Lead, Treasury Operations”.

⏳ Application Deadline: March 6, 2025

Only shortlisted candidates will be contacted for the interview process.

Equal Opportunity Employer

UBA Cameroon is committed to meritocracy and inclusiveness. We do not discriminate based on race, color, ethnicity, gender, marital status, disability, religion, belief, or age in our recruitment, training, career development, or promotion processes.

 If you do not receive a response within one month of this publication, please consider your application unsuccessful this time.

Click here to apply

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• Job Title: Customer Service Manager
• Department: Operations
• Reporting To: Area Operations Manager
• Location: UBA Cameroon

Job Objective

The Customer Service Manager is responsible for planning, coordinating, and overseeing the customer service team’s activities to enhance customer relationships, ensure service excellence, and meet operational objectives.

Key Responsibilities

• Develop and implement customer service policies and procedures.
• Establish and communicate service quality standards.
• Review and evaluate customer service agreements.
• Ensure compliance with agreed service levels and organizational benchmarks.
• Manage the daily operations of the customer service team.
• Assign, prioritize, and delegate tasks to optimize team efficiency.
• Provide necessary tools and resources for high-quality customer service delivery.
• Monitor and resolve customer complaints and escalations.
• Track and analyze customer feedback for continuous improvement.
• Identify and implement strategies to enhance service quality, operational efficiency, and profitability.
• Collaborate with senior management to support business expansion strategies.
• Lead and coordinate customer service projects and initiatives.
• Ensure adherence to budgetary constraints.
• Evaluate team performance and oversee staff development.
• Identify and implement training programs to enhance staff competencies.

Required Knowledge

• Strong understanding of technology and digital banking solutions.
• In-depth knowledge of business operations and financial principles.
• Extensive experience in banking operations, policies, and procedures.
• Proficiency in management information systems.
• Familiarity with IT architecture and enterprise integration.
• Knowledge of IT network protocols.
• Expertise in project management methodologies.

Essential Skills

• Network Design & Optimization
• Strong Analytical Abilities
• Customer Relationship Management
• Leadership & Team Management
• Attention to Detail
• Excellent Communication Skills (Written & Verbal)
• Process Improvement & Re-engineering
• Interpersonal & Negotiation Skills

Key Performance Indicators (KPIs)

• Customer Satisfaction Levels – Based on complaint resolution and feedback surveys.
• Service Delivery Timelines – Compliance with SLA benchmarks (e.g., ATM uptime, card issuance, LC establishment).
• Branch Audit & Compliance Reports – Performance in internal audits and regulatory reviews.
• Fraud & Operational Losses – Minimizing financial risks due to errors or fraud.
• Adherence to Cash Management Policies – Compliance with on-premises cash limits.
• Regulatory Compliance – Avoidance of policy breaches and infractions.
• ATM & Cash Availability – Ensuring zero service downtime.
• Accuracy of Account Documentation – Minimizing defective records and unscanned mandates.
• Branch Cash Management – Avoiding frequent cash shortages or exceeding limits.

Education & Experience Requirements

• Minimum Qualification: Bachelor’s Degree.
• Experience: At least five years of relevant experience in customer service or banking operations.

Application Process

Interested candidates should submit their resume and motivation letter to hcmrecruitcameroon@ubagroup.com with the subject line “Customer Service Manager”by March 6, 2025.

Note: Only shortlisted candidates will be contacted for the next recruitment stage.

Equal Opportunity Statement

UBA Cameroon upholds merit-based recruitment and an inclusive workplace culture. We do not discriminate based on race, color, ethnicity, gender, marital status, disability, religion, or age in hiring, training, career progression, or promotions.

If you do not receive feedback within one month of this job posting, please consider your application unsuccessful for this position.

How to Apply?

Click here to apply

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• Job Title: Cash Officer
• Department: Operations
• Reporting Line: Customer Service Manager
• Location: UBA Cameroon

Job Objective

The Cash Officer is responsible for coordinating cash operations to ensure the timely and accurate processing of over-the-counter transactions. The role involves implementing strong control measures to minimize risks related to fraud and theft while ensuring that tellers maintain a professional and customer-friendly attitude.

Key Responsibilities

• Ensure strict adherence to the bank’s policies and procedures for cash handling.
• Supervise all teller operations efficiently to ensure seamless transaction processing.
• Ensure accurate and timely execution of all transactions within the approved turnaround time (TAT).
• Oversee the availability and functionality of necessary tools for tellers.
• Authorize transactions that exceed teller limits.
• Regularly review teller payout limits while monitoring teller error rates.
• Provide service support to ensure teller cubicles remain operational at all times.