Job offer: Assistant Manager, Retail Client Services – RHB

About the Role

RHB Banking Group is currently looking for a dynamic and customer-oriented Assistant Manager to join the Retail Client Services team at RHB Asset Management. This role is critical in ensuring the delivery of high-quality service to our retail clientele. You will be responsible for overseeing daily operational activities, managing client interactions, and supporting various service-related initiatives. Your contributions will directly impact client satisfaction and process efficiency across the retail segment.

Key Responsibilities

• Oversee and manage the day-to-day servicing of retail clients, ensuring all transactions are executed promptly and accurately.
• Respond to client inquiries, address complaints, and handle feedback across multiple communication channels with professionalism and efficiency.
• Facilitate client onboarding, including conducting KYC checks, verifying documentation, and ensuring successful account setup.
• Collaborate with internal stakeholders—including Operations, Compliance, and Sales—to address and resolve client needs.
• Ensure all client servicing activities adhere to applicable regulatory standards and internal governance policies.
• Track service performance metrics, identify areas for improvement, and recommend process enhancements.
• Contribute to the planning and execution of service initiatives aimed at improving the overall client experience.
• Provide guidance and mentorship to junior team members to maintain high service standards.

What We’re Looking For

We are seeking individuals who are client-focused, detail-oriented, and committed to operational excellence. Ideal candidates should demonstrate strong interpersonal skills, the ability to work collaboratively across functions, and a solid understanding of financial services operations and compliance.

What We Offer

At RHB Banking Group, we believe in cultivating a supportive and inclusive workplace where all employees are empowered to succeed. We provide competitive compensation, a comprehensive benefits package, and extensive opportunities for professional growth. Our flexible work arrangements and wellness programs further promote a balanced and fulfilling career experience.

If you’re ready to take the next step in your professional journey with a forward-thinking financial institution, we encourage you to apply today.

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