Job offer: Coordinator – P and S Implementation – MTN

MTN Cameroon is Hiring a Coordinator – Product & Services Implementation & IT Enablement (Marketing).

• Location: Douala, Littoral, Cameroon (On-site)

About MTN Cameroon

At MTN Cameroon, purpose and values drive everything we do. We are passionate about creating a workplace where people feel empowered, valued, and inspired to be their best. Our culture is rooted in our values — integrity, respect, agility, care, and inclusion — and they shape the way we engage with each other, our customers, and our communities.

We believe in building an environment that fosters innovation, encourages collaboration, and unlocks the full potential of every member of the Y’ello family. Our aim is to provide a workplace where you can grow, thrive, and make a meaningful impact.

MTN Cameroon is more than a place to work — it’s where your purpose finds real expression.

Position Summary

We are currently seeking a dynamic and solutions-oriented Coordinator – Product & Services Implementation and IT Enablement (Marketing) to join our team in Douala. In this role, you will support the design, development, deployment, and lifecycle management of innovative products and services tailored to our customer segments, ensuring alignment with market trends and customer expectations.

Key Responsibilities

Product & Service Management

• Develop and evolve segment-specific products, services, and promotional offers.

• Oversee the complete product lifecycle — from ideation and requirement gathering to launch and ongoing performance optimization.

• Ensure adherence to internal product development frameworks and lifecycle processes.

• Collaborate with marketing and communications teams to ensure consistency and accuracy of product messaging across all channels.

Market Insight & Strategy

• Analyze customer insights and emerging market trends to identify growth opportunities.

• Contribute to strategic planning by evaluating potential technologies and service innovations.

• Recommend process enhancements to improve operational efficiency and product impact.

Customer Experience & Process Improvement

• Continuously monitor and refine existing services to meet evolving market needs.

• Identify patterns in customer feedback and behavior to inform product and service enhancements.

• Support the scoping, testing, and implementation of new systems or service improvements.

Candidate Profile

Education:

• Master’s or Engineering degree in Computer Science, Computer Engineering, or a related technical discipline.

Experience:

• Minimum of 2 years’ experience in product development, software engineering, business analysis, or portfolio management, ideally within the telecommunications sector.

Technical & Functional Knowledge:

• Strong understanding of mobile technology and telecom trends.

• Familiarity with MTN’s service offerings and digital platforms.

• Knowledge of marketing principles, customer segmentation, and product lifecycle strategies.

• Proficiency in both French and English is required.

Key Skills & Competencies

• Strategic thinking and analytical ability.

• Excellent communication and interpersonal skills.

• Strong project management and time management capabilities.

• Creative problem-solver with a customer-centric mindset.

• Capable of working under pressure and adapting to evolving business needs.

• Highly organized with attention to detail.

Behavioral Attributes

• Results-driven with a proactive mindset.

• A champion for change and innovation.

• Skilled at building and managing cross-functional relationships.

• Committed to operational excellence and continuous improvement.

Why Join MTN Cameroon?

MTN Group is a leading telecommunications provider with operations in over 20 countries and more than 232 million subscribers globally. As the largest mobile network operator in Africa, we are committed to shaping a connected future through innovation, integrity, and inclusive growth.

Join a workplace that values passion, creativity, and high performance — where your contributions help transform lives and communities.

HOW TO APPLY

Click here to apply