MTN Cameroon is looking for Coordinator – Service Transition.Technology
Locations: 360 Rue Drouot, Buea, Wouri, 1, CM
Job Description
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree
- Engineering degree in Telecommunications, Computer Science or related field
Work Experience
- At least 3 years work experience including:
- At least 3 years’ experience on Technology operations and Maintenance in a large network environment.
- At least 3 years’ experience in management of ITIL processes and functions
Training
- Information Technology Infrastructure Library (ITIL) Foundation V3/V4
- ITIL Intermediate and Capabilities in Service Transitioning
Industry / Certifications
- Information Technology Infrastructure Library (ITIL) Foundation V3/V4 certification
Any other specifications
Competencies
Knowledge
- Mobile Technologies (ISP, Data, Mobile Money), Telecommunication environment, Digital Services, and IP.
- Service Transitioning Practices in relation to ITIL: Change, Release
- Business mission critical services including VAS, IN, Enterprise Application
- IT design and architecture
- Operating Systems
Skills
- Strong analytical skills
- Highly skilled in math and finance
- Excellent communication skills
- Strong time-management skills
- Detail oriented and highly organized
- Skilled in negotiation and project management
- Excellent critical thinking skills
Behavioral Qualities
- Positive “can do” attitude
- Integrity
- Customer service oriented
- Team player
Key Job Responsibilities
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development with guidance from the Manager
- Accountable for meeting and prioritising own targets / deadlines
- Provide information to the Manager on work accomplishments, individual / team challenges
- Lead team meetings and contribute on specialist / technical areas when required
- Review performance metric dashboards prepared on various performance metrics and provided input to the manager
Asset Manager Responsibilities and Duties
- Design and execute asset management (HAM, SAM) policies, procedures, and processes.
- Coordinate with management in utilizing the asset management tools to analyse, review and track asset data.
- Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
- Manage asset reconciliation and asset disposal agreements.
- Prepare and manage IT asset capital and expense budgets.
- Ensure audit compliance for the IT.
Configuration Manager Responsibilities and Duties
- Provide support to project teams in configuring and base-lining project items.
- Prepare configuration documentations and maintain Configuration Management Database (CMDB).
- Review and recommend improvements to existing CMDB processes.
- Maintain data quality, integrity, and security of CMDB.
- Schedule audits on CMDB and assist in implementing audit recommendations.
- Work with Security Team to develop security guidelines to avoid unauthorized damage or usage of project items
- Work with configuration teams in development and enhancement of Configuration Management tools.
- Assist in management, maintenance and automating of Configuration Management tools.
- Maintain proper version controls of software deliverables.
- Oversee the delivery of software applications in test and deployment environments.
- Analyse configuration issues and propose appropriate resolutions.
Knowledge Manager Responsibilities and Duties
- Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
- Analysing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
- Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
- Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
- Being responsible for the analysis of social networks and formation of communities of practice within the organization
- Encourage the staff and workers to share knowledge effectively and efficiently
Governance
Ad hoc and Operational Meeting
- Participate and provide inputs in operational meetings as and when required
- Set up and manage ad hoc meetings for day-to-day operational requirements as and when required
Escalations
- Timely notification of escalations to the Manager
- Resolve escalations as per defined escalation / resolution procedures
Opco Operational
- Participate and provide inputs in Service Transition weekly meetings
- Propose operational changes and provide associated user impact assessment
Performance
- Ensure effective delivery of day-to-day operations at the Opco and resolve operational issues
- Improve productivity and quality through leading practice initiatives
- Follow-up project transitioning across the life cycle and as per the processes
Reporting
- Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
Operational Delivery – Task Complexity -; It contains the descriptions and overriding objectives of the job
Manage IT Hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives
- Develop and Maintain Company policies, Procedures and Processes
- Manage a team of IT Asset analysts
- Plan and Implement IT Hardware asset life cycle strategy, advise Procurement and IT Operations in Procurement strategies for IT Hardware acquisition
- Serve as IT Hardware Asset Management subject Matter expert
- Optimize usage and cost of IT hardware deployment
- Manage acquisition deployment, utilization, tracking, security, and final disposition of IT Asset
HOW TO APPLY?
Apply Before: 01/26/2023, 12:59 AM
