Description
ECOBANK Cameroun S.A. is recruiting a Head Retail Operations, ready to work across the national territory. The position is based in Douala.
Missions / Responsabilités / Activités
- To ensure efficient and optimum functioning of all branch operations
- To insure account opening and account maintenance process are processed in a timely manner
- To insure payment instruments are processed, deliver to customers and Manage within the respect of SLA , Procedure and regulation
- To create a seamless and error free teller and customer services processing with well-equipped personnel for excellent service delivery to our esteemed customers.
KEY RESPONSABILITIES
- Ensure teller/ATM/ Customer services that exceed customer’s expectations
- Process review for improved SLA and TAT for retail operations
- Bridging the perceived knowledge gap in retail operations personnel
- Ensures adequate retail operations staffing and recommend staff movements
- Ensure optimal Cash Management at the branches
- Reviews daily/monthly consolidated cash report and advise accordingly
- Ensure funds collected at clients’ premises are confirmed by the clients
- Sustenance of conducive work environment for retail operations staff
- Prevention of fraud and malpractices
- Ensure strict adherence to bank policies/procedures
- Instill/enforce discipline amongst retail operations staff
- Prepares retail operations weekly/monthly reports
- Control of documentation for correctness in the account opening, account maintenance and signature maintenance process via omniflow and ensure needful regularizations.
- Perform other functions as advised by hierarchy
- Ensure standardized retail processes and procedures are in place and are strictly being followed by the affiliate.
- Ensure timely preparing of account reconciliations and proofs.
- Ensure availability of operational logistics for retail operations
- Drive the deployment of automated retail processes
- Identify and recommend for automation manual retail processes that would enhance efficiency.
- Responsible for the whole account opening, and account maintenance process
- Ensure adequate retail operational Risk and controls are in place and are strictly being complie
- Insure there is no operational lost ,
- Having a strong leadership skill is highly recommended,
Compétences / Exigences / Qualités
- Experience • 05 years in core banking operations
Education
- Bachelor of Science degree in Accountancy with honors (second class upper division)
- Certificate of participation for a short course in Dublin on ‘strategy in banking’ and other seminars on ‘bank accounting’, ‘closure of financial year in banks & financial institutions’, ‘tax laws’, etc.
Personal Attributes
- Excellent interpersonal skills and ability to communicate
- Strong people management and leadership skills
- Very well organized and structured
- Pro-activity and creativity
- Self motivated and enthusiastic
- Extensive knowledge in banking processes and accounting standards.
- Quality oriented
- Ability to efficiently prioritize the tasks to perform
- Good level of security sense and fraud awareness
- Attention to details
Profil du candidat
Documents de candidature
» Motivation Letter
» Curriculum Vitae
Please submit your documents to ECM-Recruit@ecobank.com latest june10th, 2022 at 5pm prompt
N.B: Ne payez aucun frais pour obtenir un emploi
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