Title: Manager – VP GTM And Experience Design Digital Services Marketing
- Douala, Littoral, Cameroon
Welcome to MTN Cameroon! Curious about who we are? Stay with us until the end of this section to discover more about our team and vision.
Job Description
At MTN Cameroon, we are driven by purpose and guided by strong values.
We believe that truly understanding the needs and aspirations of our people is the key to creating a workplace where you feel inspired and motivated every day. Our mission is to foster an environment where every member of the Y’ello Family feels heard, understood, and empowered to live a fulfilling professional life. These values are more than just words for us; they are part of our DNA and keep us grounded, honest, and moving in the right direction.
We aim to build a workplace where you can be yourself, unleash your creativity, and reach your highest potential. A workplace that encourages innovation, increases productivity, and ultimately delivers meaningful results. We believe in creating a space built on trust, relationships, and a shared sense of purpose, where everyone is working towards something bigger than themselves.
Our promise extends beyond just words. As part of our leadership and management philosophy, we are deeply committed to building meaningful partnerships with our employees, customers, and stakeholders. Together, we strive to achieve common goals that benefit all.
Key Responsibilities
Strategy Implementation
- Support the development of digital services strategies in media, entertainment, and e-commerce to drive penetration, adoption, and revenue growth.
- Ensure successful execution of digital strategies by providing clear direction, well-structured business plans, and ongoing support.
Leadership and Staff Management
- Recruit, onboard, and manage top talent in alignment with legislative guidelines.
- Maintain open communication channels with staff, facilitating smooth change management when needed.
- Define clear roles, responsibilities, and set individual goals for team members.
- Establish KPIs and conduct regular performance reviews to ensure continuous improvement.
- Develop and implement a training plan to enhance the skills and competencies of the team.
- Handle performance management in line with HR policies and legislation as required.
- Actively contribute to the leadership team, fostering collaboration and cross-functional teamwork across various divisions.
- Support team development by creating opportunities for employees to reach their full potential.
- Promote a partnership-driven approach, building strong relationships with other departments and adhering to Group governance.
Team Collaboration and Project Management
- Lead your team to meet project targets and prioritize deadlines effectively.
- Regularly update the Segment Senior Manager on team achievements and challenges across functional teams.
- Lead team meetings, contributing expertise in specialist or technical areas when required.
- Review and provide feedback on performance metric dashboards, ensuring alignment with project objectives.
Operational Delivery
- Contribute to Digital Services in Business Planning
Provide essential input during the business planning phase for digital services, ensuring alignment with strategic goals. - Quarterly Cycle Plans
Develop and execute comprehensive quarterly plans to track progress and performance. - Monitor Progress and Take Action
Continuously assess the achievement of digital service targets and implement corrective measures when necessary. - Identify Value-Adding Services
Determine and define services that can deliver value to MTN. Negotiate contract terms with third-party providers to ensure effective service delivery. - Onboard Third-Party Providers
Oversee the onboarding process of third-party service providers within MTN, ensuring that their service execution meets established standards. - Lifecycle Management
Regularly evaluate the viability of MTN’s service portfolio. Manage the retirement of services that are no longer viable. - Evaluate Third-Party Providers
Conduct periodic evaluations of third-party providers and recommend necessary corrective actions to enhance service delivery. - Service Proposals for Consumer Segments
Develop and propose tailored services for Consumer and Premium & Business segments based on specific business needs. - Industry Research and Benchmarking
Stay informed about trends and best practices within the Telecom, Media, and Technology (TMT) sectors. Regularly benchmark MTN’s digital offerings against global competitors. - Review and Implement Policies
Analyze existing processes and policies, implementing revisions in alignment with customer perspectives to improve service delivery. - Market and Competitor Assessment
Monitor market dynamics, competitor actions, and technological advancements. Propose relevant product and service developments based on findings. - Design User Experience Journeys
Craft user experience journeys tailored to digital service requirements. Focus on enhancing segment-specific customer interactions at critical touchpoints. - Analyze Customer Processes
Document and analyze end-to-end customer processes related to digital services. Identify redundant activities, pain points, and overall process inefficiencies. - Leverage Customer Data
Utilize customer data specific to digital services to recommend changes that eliminate unnecessary touchpoints and enhance positive interactions. - Manage Operational Implementation
Create and manage operational plans that align with strategic objectives, ensuring effective execution. - Forecast and Redesign
Anticipate potential challenges and proactively redesign processes or user experience journeys to mitigate risks. - Drive Process Improvement
Champion organization-wide process improvements that monitor performance and address gaps in customer experience based on feedback. - Facilitate Inter-Functional Collaboration
Cultivate synergies across departments to support the execution of segment or business stream strategies effectively.
Qualifications Overview
Education:
- Minimum requirement: a Bachelor’s degree (3 years) in Marketing, Engineering, or Business Administration.
- A Master’s degree is advantageous but not mandatory.
Experience:
- At least 5 years of experience in offering digital services within the telecommunication industry.
- A minimum of 2 years in a supervisory or managerial role.
- Proven experience in managing teams and overseeing projects.
- Expertise in mobile data services or experience in an OTT organization would be highly valued.
Core Competencies:
Functional Expertise:
- Deep understanding of digital services and the broader ecosystem.
- Knowledge of the content, entertainment, and e-commerce sectors.
- Insights into consumer behavior and the market dynamics that drive demand.
- Familiarity with the mobile data business and the financial services ecosystem.
- Proficient in telecoms charging systems and service delivery platforms.
- Up-to-date knowledge of mobile technology trends, both locally and globally.
- Expertise in factors influencing consumer demand.
- Strong abilities in business and financial planning.
- Familiarity with Customer Experience and User Interface (UI) principles.
- Understanding of Digital Rights Management in the entertainment industry.
- Bilingual proficiency in both French and English is essential.
Key Skills:
- Strong presentation and documentation skills; capable of delivering ideas and information clearly.
- Assertive attitude with a solution-oriented, “can-do” mindset.
- Detail-oriented, with a keen eye for accuracy.
- A proactive, self-managing individual who is tenacious in problem-solving.
- Highly creative with strong conceptual thinking skills.
- Adept at researching new trends, ideas, and innovative principles.
- Systems thinking capability, with an ability to understand the “big picture”.
- Analytical skills combined with strong learning and planning abilities.
- Excellent conflict management and interpersonal skills.
- Exceptional communication and coaching abilities, both written and verbal.
Ability to:
- Influence peers, clients, and suppliers effectively.
- Thrive in a fast-paced, high-pressure environment with tight deadlines.
- Multitask and follow directions from multiple stakeholders.
- Adapt to shifting priorities, demands, and timelines with ease.
Behavioral Qualities:
- A natural team builder who unites people toward common goals.
- Strong organizational and analytical abilities, with a meticulous approach to details.
- A proactive problem solver with a focus on creating operational value.
- A Culture and Change Champion who leads organizational transformations.
- A supportive people manager with strong relationship-building skills.
- Result-oriented and dedicated to achieving set goals.
- Operationally astute, understanding both the strategic and hands-on aspects of management.
About Us
MTN Group Limited is a leading South African multinational mobile telecommunications company, with operations spanning across Africa, Europe, and Asia. Headquartered in Johannesburg, MTN boasts a vast subscriber base of 232.6 million users, positioning it as the eighth largest mobile network operator globally and the largest in Africa.
With a workforce of over 17,510 professionals operating in more than 20 countries, MTN is constantly on the lookout for brilliant, entrepreneurial-minded candidates. We seek individuals who thrive in a dynamic work culture where innovation is key, hard work is rewarded, and creativity is celebrated. MTN offers competitive salaries, comprehensive health benefits, and a collaborative environment that fosters innovation across the telecommunications sector.
About the Team
The Human Resources (HR) team at MTN plays a pivotal role in shaping the organization’s success by managing and developing its most valuable asset – its people. Through effective strategies and innovative practices, HR supports both the current and future needs of the business.
Key Roles of the Human Resources Team:
- Executive Role: Experts in all aspects of people management, providing strategic input into key business decisions at the highest level.
- Audit Role: Ensures compliance with legal regulations and best employment practices, safeguarding the organization across all departments.
- Facilitator Role: Works in close partnership with teams to implement effective practices in areas like Talent Acquisition, Learning and Development, Rewards Systems, Performance Management, and Employee Wellbeing.
- Consultancy Role: Offers expert advice on all aspects of workforce management, employee relations, and performance to leaders and managers.
- Service Role: Keeps the organization informed and equipped to handle changes that impact employment, such as updates in labor laws or shifts in the labor market.
