Offre Banque Mondiale 2026 : Junior Service Delivery Analyst

• World Bank Group
• Position: ET Temporary – Junior Service Delivery Analyst
• Application Deadline: June 12, 2026 (11:59 PM UTC)

Overview

Are you looking to build a meaningful and impactful career? Joining the World Bank Group offers a unique opportunity to contribute to solving some of the world’s most pressing development challenges. As one of the leading sources of financial and technical assistance for developing countries, the organization brings together five institutions committed to reducing extreme poverty, fostering shared prosperity, and advancing sustainable development.

With 189 member countries and more than 130 offices worldwide, the World Bank Group collaborates with both public and private sector partners. Through innovative projects and the use of data, research, and technology, it delivers solutions to complex global issues.

Key Responsibilities

• Engage directly with users to identify issues by asking targeted questions, ensuring accurate diagnosis of root causes and understanding users’ technical comfort levels.
• Analyze and resolve complex and non-standard technical problems, including escalations from other team members.
• Act as a primary or secondary point of contact for user support, coordinating with relevant resources to ensure timely and effective issue resolution.
• Perform comprehensive diagnostics across multiple systems, platforms, and technologies.
• Maintain and support end-user environments, including hardware configuration, software installation, troubleshooting, patch management, and system monitoring.
• Contribute to office administration tasks such as vendor coordination, facilities support, and participation in security and business continuity initiatives.
• Assist in the deployment, maintenance, and upgrading of local networks and communication systems.
• Share knowledge on recurring technical issues and provide updates to staff.
• Monitor trends in support requests and proactively escalate recurring issues when necessary.
• Apply technical expertise with limited supervision and handle routine decisions while keeping supervisors informed.
• Recommend and deliver IT training sessions to staff, promoting awareness and adoption of available tools and technologies.
• Evaluate and test new hardware and software solutions before implementation.
• Stay current with emerging IT trends and continuously enhance technical knowledge.
• Ensure compliance with information security standards, organizational policies, and technology guidelines to protect system integrity.
• Support the adoption of new technologies through training and on-site guidance.

Qualifications and Skills

• Bachelor’s degree (or equivalent combination of education and relevant experience).
• Solid understanding of IT environments, including Windows platforms, Microsoft Office, servers, mobile devices, and peripherals.
• Strong technical support skills with the ability to work efficiently under pressure.
• Knowledge of Active Directory, DNS, and networking technologies (LAN/WAN).
• Familiarity with IT Service Management frameworks, particularly ITIL best practices.
• Experience with Agile methodologies, Scrum, Azure DevOps, and ServiceNow.
• Ability to manage Agile workflows, including backlog updates and configuration of boards, analytics, and queries in Azure DevOps.
• Proficiency in Power BI dashboards and workflow automation tools such as Power Apps and Power Automate.
• Good knowledge of Microsoft 365 tools, including AI-powered features such as Copilot.
• Experience with videoconferencing systems and remote support technologies.
• Excellent communication skills, with the ability to clearly explain technical issues and solutions.
• Understanding of the World Bank Group’s mission and operational environment.
• Ability to work both independently and collaboratively within a team.
• Fluency in French is an asset.

Preferred Certifications

ITIL Foundation, Scrum, Azure DevOps, Power BI / Power Apps / Power Automate

HOW TO APPLY

Click here to apply