Recruitment notice at Prudential Beneficial Insurance

Prudential Beneficial Insurance is recruiting the following positions:

Claims Analyst Assistant

• Location: Douala
• Contract Type: Fixed-term (CDD)

Key Responsibilities

• Provide operational support to the Customer & Claims Department in handling, tracking, and analyzing life insurance claims.
• Contribute to enhancing service quality, preventing fraud, and streamlining claims management processes.

Core Duties

• Maintain and monitor the claims register.
• Record and process claims (accident, hospitalization, death).
• Handle customer complaints and requests.
• Verify the accuracy and compliance of supporting documentation.
• Process claims payments or rejections using business applications.
• Prepare dashboards and activity tracking reports.

Skills & Competencies

• Strong command of data analysis, reporting, and presentation tools.
• Experience with claims and management systems.
• Solid understanding of life insurance contract mechanisms.
• Up-to-date knowledge of regulatory frameworks.
• Strong analytical and summarization abilities.

Additional Requirements

• Proficiency in Microsoft Office Suite.
• Prior experience in claims handling or life insurance analysis is an advantage.
• Bilingual (English/French).

Profile

• Minimum: 2 years of higher education in Insurance, Law, Risk Management, or Finance.
• At least 2 years of relevant professional experience.

Application Process

Send your CV and cover letter, clearly indicating the job title in the subject line, to recrutement.cm@belifegroupe.com.

Deadline: 05 September 2025, 5:00 p.m.

Applications will be processed in line with our Diversity and Inclusion Charter.

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Prudential Beneficial Insurance is recruiting:  Assistant Bancassurance Analyst

• Location: Douala
• Contract Type: Fixed-term (CDD)

Key Responsibilities

• Assist the Customer & Claims Department with the operational monitoring and analysis of life insurance policies sold through banking partners.
• Support initiatives aimed at improving customer relations and claims management in collaboration with banks.

Core Duties

• Evaluate the financial performance of bancassurance products before launch.
• Receive, analyze, and process bancassurance claims.
• Oversee end-of-career benefits for clients.
• Track service quality indicators (e.g., response time, claims turnaround, complaints).
• Prepare and present activity reports for internal use and banking partners.

Skills & Competencies

• Advanced proficiency in data analysis, reporting, and presentation.
• Knowledge of life insurance and bancassurance frameworks.
• Strong regulatory awareness.
• Analytical mindset with the ability to synthesize information clearly.

Additional Requirements

• Strong command of Microsoft Office Suite.
• Previous experience in customer service, insurance claims, or back-office operations is a plus.
• Bilingual (English/French).

Profile

• Minimum: 2 years of higher education in Insurance, Finance, or a related field.
• At least 2 years of experience in a relevant role.

Application Process
Send your CV and cover letter, clearly indicating the job title in the subject line, to recrutement.cm@belifegroupe.com.

Deadline: 05 September 2025, 5:00 p.m.

Applications will be processed in line with our Diversity and Inclusion Charter.

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Prudential Beneficial Insurance is recruiting: Customer Executive

• Location: Yaoundé
• Contract Type: Fixed-term (CDD)

Key Responsibilities

• Deliver accurate and personalized support to customers.
• Provide clear information about products and services.
• Handle and resolve customer complaints effectively.
• Prepare and issue insurance contracts.

Core Duties

• Monitor requests and ensure timely processing.
• Address customer and agent complaints promptly.
• Record and validate customer requirements.
• Ensure issuance of insurance policies (motor, travel, and other authorized products).
• Oversee the monthly transfer of POOL TPV files to the technical team.

Skills & Competencies

• Strong technical knowledge of insurance products.
• Expertise in quotations and policy issuance.
• Excellent communication, analytical, and interpersonal skills.
• Professionalism, adaptability, and composure.

Additional Requirements

• Proficiency with insurance business software.
• Bilingual (English/French).
• Strong interpersonal skills and proactive attitude.

Profile

• 3–4 years of higher education in Insurance, Sales, or Marketing.
• Minimum 2 years of relevant professional experience.

Application Process

Send your CV and cover letter, clearly indicating the job title in the subject line, to recrutement.cm@belifegroupe.com.

Deadline: 05 September 2025, 5:00 p.m.

Applications will be processed in line with our Diversity and Inclusion Charter.