Recrutement à l’ONG The Norwegian Refugee Council (NRC)

Fondé en 1946, le Conseil norvégien pour les réfugiés (NRC) est une organisation de défense des droits dont l’action est fondée sur le respect des principes humanitaires d’humanité, de neutralité, d’indépendance et d’impartialité.

Area Operations Manager – Cameroon (Kousseri)

Position Overview

The Area Operations Manager is responsible for providing strategic and day-to-day operational leadership for the designated Area Office in Kousseri. The role ensures effective coordination of programme implementation alongside high-quality, compliant support services. It plays a key part in achieving programme objectives by identifying and resolving operational constraints, maintaining efficient service delivery across the area, and escalating critical risks to country leadership. The position ensures that all interventions are implemented in a timely, cost-effective, and standards-compliant manner.

Key Responsibilities

• Lead the organisation and coordination of grant opening and closure meetings in collaboration with Country Office programme and support teams.
• Represent the organisation at local level as delegated, fostering and maintaining strong professional relationships and networks to enhance organisational visibility and influence.
• Contribute to needs assessments for new operational areas and support the design of relevant programme strategies and intervention approaches.
• Adapt and implement Standard Operating Procedures (SOPs) in coordination with Country Office management to ensure effective and context-appropriate service delivery.
• Ensure that all staff in the Area Office have clear work plans and development objectives, and that regular performance reviews are conducted in line with organisational standards.
• Oversee the proper functioning of data collection systems, ensuring accurate storage, management, and sharing of operational information.
• Lead the preparation and submission of periodic area-level reports, providing analysis and escalating high-risk issues when required.
• Perform additional duties as assigned by the line management in support of area operations.

Required Profile

Professional Experience & Competencies

• Minimum of 3 years’ experience in operations or office management, preferably within humanitarian or recovery contexts.
• Proven experience in team leadership and project management, including planning, coordination, and operational oversight.
• Strong ability to manage competing priorities in complex and dynamic environments.
• Fluency in both English and French (written and spoken) is required.

Contextual Knowledge & Technical Skills

• Experience in cash-based and market-based programming approaches.
• Solid understanding of the humanitarian and socio-political context in Far North Cameroon, particularly displacement dynamics in the Lake Chad Basin.
• Familiarity with durable solutions programming and the Humanitarian-Development-Peace (HDP) Nexus.
• Experience engaging with local authorities, partners, and humanitarian stakeholders at field or regional level.
• Knowledge of local languages is considered an asset.

Behavioral Competencies

• Ability to operate effectively in insecure and rapidly changing environments.
• Strong planning and results-oriented mindset.
• Collaborative approach with the ability to build meaningful professional relationships.
• Analytical thinking and problem-solving skills.
• Clear, respectful, and impactful communication.
• High level of integrity and accountability.
• Commitment to empowering teams and colleagues.

What We Offer

• Duty Station: Kousseri, Cameroon
• Contract Type: National Fixed-Term Contract (12 months, renewable based on funding and performance)
• Salary & Benefits: Grade 9 on the NRC Cameroon national salary scale

We are committed to fostering an inclusive and diverse workplace, welcoming applications regardless of age, gender, religion, ethnicity, nationality, or physical ability. We encourage initiative, innovation, and shared responsibility at all levels of the organization.

Please note that applications sent by email will not be considered.

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