MTN Cameroon is looking for Senior Representative – Credit Collection Premium Cust.Customer Experience and Services
Location: Yaoundé, Centre, Cameroon
Job Description
Operational Delivery
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- Ensure reconciliation of accounts under designated portfolio
- Collect payment of invoices within contractual deadline
- Maintain monitoring & control activity to reduce bad debt and other credit risks
- Manage Credit facilities given to customers in order to minimize the company’s risk exposure in line with Company Credit Policy
- Manage dispute based on business rules and contracts ( Compliance)
- Ensure timely validation of invoices with customers and follow-up for payment.
- Perform other credit management tasks as assigned by the Credit Collections line manager
- Ensure prompt and effective communication of credit status to customers.
- Participate in the implementation of revised credit risk rating for postpaid subscribers
- Apply Credit collection policies
- Review sorting of subscriber in each segment according to credit risk rating utilized
- Escalate all cases of POS credit Sales invoices not delivered and liaise with Sales Account management team to deliver and follow up for collection.
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree
- Minimum of 2 years Diploma in Business Administration (Accounting, Marketing or Finance)
- Certificate in Credit Vetting or Credit Management is an added advantage
Work Experience
- At least 3 years working experience of which 2 – 3 years in collections, credit vetting and analysis
- Experience in Commercial Customer Care is a plus
Training
- Credit Management
- Basic management programs
- Customer Relationship Management
- Intermediate and advanced Excel
- Credit Management
- Credit Vetting Management
- Advanced Excel Training
- Fraud detection and prevention skills
- Financial Management skills training
- Business Risk/fraud
Industry / Certifications
- Certificate in Credit Management is a plus
- Any other specifications
Competencies
Knowledge
- Complaint Management
- Computer & Information Technology Appreciation
- Credit Management
- Debt collection/recovery
- Contracts with customers
- Country Tax policies
- Customer Management
- MTN policies and procedures
- MTN Products and services
- Computer literate
- Government / Administration recovery process
Skills
- Team work
- Analytical thinking
- Negotiation skills
- Good Interpersonal skills, ability to listen and observe
- Flexibility and ability to handle stress
- Good planning and organization skills
- Excellent communication skills
- Problem Solver
Behavioral Qualities
- Integrity
- Sense of confidentiality
- Autonomous
- Result and risk oriented
- Exercise excellent judgement, integrity and discretion at all times
- Pro-activity
HOW TO APPLY?
