ECOBANK Cameroon S.A. is seeking a Treasury Custody and Business Optimization Officer.

• (Position based in Douala – National mobility required)
• Job Level: 5
• Job Grade: 3C

I. Position Objective

The Treasury Custody and Business Optimization Officer is responsible for safeguarding and managing the securities and other assets of mutual funds held under the bank’s custody. The role also involves the revaluation of asset management portfolios, the acquisition of new portfolio mandates, and maintaining strong relationships with mutual funds and regulatory authorities to ensure smooth, conflict-free operations. Additionally, the officer will contribute to the optimization of treasury business processes, resources, and controls across the organization.

II. Key Responsibilities

• Oversee and validate all asset purchase and sale transactions, ensuring proper reconciliation of cash flows and accurate transfer of shares/units to the rightful investors.
• Maintain precise and compliant records for each mutual fund unit holder, in line with regulatory requirements.
• Issue and transmit confirmation copies of security releases to fund managers.
• Process operational instructions from mutual funds accurately and efficiently.
• Provide ad hoc support to the custody unit as required.
• Ensure full compliance with the custodian responsibilities outlined under COSUMAF Regulation No. 1 dated July 21, 2022.
• Collaborate with the custody and treasury teams to help achieve departmental objectives and performance targets.

III. Key Relationships

The role requires close collaboration with:

• Fund Managers
• Fund Trustees
• Clients
• Internal Control Teams
• Local Regulator (COSUMAF)
• CRCT
• Direct reporting line to the Head of Treasury & FICC

IV. Candidate Profile

Education: Minimum of a Bachelor’s degree (Bac+3) in Finance, Management, Banking, Marketing, or a related discipline.

Work Experience: At least 2 years of relevant experience within a financial institution.

Skills:

• Strong analytical capabilities
• Excellent communication and interpersonal skills
• Proven ability to market services and build strong client relationships
• Capacity to work effectively under pressure and meet strict deadlines
• Solid negotiation and problem-solving skills

Knowledge:

• Sound understanding of COSUMAF regulations and financial market operations
• Proficiency in Microsoft Excel
• Good grasp of securities accounting principles
• Knowledge of CEMAC’s financial and money markets

V. Application Process

Interested candidates are invited to submit their CV and cover letter to ECM-Recruit@ecobank.com by August 4th, 2025, at 5:00 PM (local time), clearly stating “Treasury Custody Officer” in the subject line.

Please note that only shortlisted candidates who meet the required profile will be contacted.

Ecobank is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from candidates of all nationalities, races, genders, ages, social backgrounds, religions, beliefs, and persons with disabilities, while strictly adhering to local laws and regulations in all regions where Ecobank operates.

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ECOBANK Cameroon S.A. is seeking Customer Service Manager (National Mobility Required).

• Position: Customer Service Manager (National Mobility Required)
• Location: Ngaoundéré
• Job Level: 6 
• Job Grade: 3A

I. Role Overview

The Customer Service Manager is responsible for overseeing branch-level customer-facing services, including counter sales and marketing activities, back-office operations, and teller processes. The role ensures full compliance with company policies, approved operational procedures, and local regulatory requirements while maintaining service excellence across all customer touchpoints.

II. Key Responsibilities

• Drive and enhance sales and marketing performance within the branch.
• Ensure service quality standards are consistently met across account opening, teller services, and overall branch operations.
• Review and validate all customer transactions and requests received at counters, ensuring completeness, compliance, and timely processing or escalation.
• Support frontline teams during high-traffic periods to manage queues and improve customer experience; verify and authorize branch transactions as required.
• Maintain strong operational oversight to close control gaps and mitigate risks.
• Oversee end-to-end customer service functions, including card and checkbook management, account opening processes, and related services.
• Act as the designated Safety & Security representative for the branch, ensuring adherence to safety protocols and escalating any identified vulnerabilities.
• Ensure timely preparation and submission of DCFC and AML compliance reports.
• Uphold strict adherence to vault management procedures and perform monthly vault register reviews.
• Oversee ATM operations to maintain minimum uptime standards and optimal service availability.
• Monitor and track transactional activities and deferred account documentation to ensure compliance and accuracy.
• Enforce compliance with all regulatory and internal requirements, including balance payment reporting, AML monitoring, suspicious activity reviews, and gift policy adherence.
• Manage reconciliation of branch accounts, including immediate credits, traveler cheques, suspense accounts, teller balances, and ATM accounts.
• Ensure staff have the necessary tools and equipment (cash counters, detectors, stamp machines, vaults/safes, etc.) to meet operational standards.
• Achieve and maintain acceptable ratings in internal and external audits, implementing corrective actions where necessary.
• Perform additional duties as assigned by the Unit Head or Branch Manager.

III. Candidate Profile

Experience: Minimum of 5 years of proven experience in core banking operations.

Education: Bachelor’s degree or higher (BAC +3/4) in a relevant field.

Skills & Knowledge:

• Strong ability to identify unauthorized alterations on financial instruments.
• Solid understanding of banking products and local foreign exchange regulations.
• Strong focus on quality, with the ability to prioritize tasks efficiently.
• High level of security awareness and strong fraud prevention capabilities.

Personal Attributes:

• Excellent interpersonal and communication skills.
• Demonstrated leadership and people management abilities.
• Highly organized, structured, and detail-oriented.
• Proactive, creative, and solution-driven approach to problem-solving.

IV. Application Procedure

Interested candidates should submit their CV and a motivation letter via email to ECM-Recruit@ecobank.com no later than August 5th, 2025, at 5:00 PM, using the subject line: “Customer Service Manager”.

Note: Only applicants whose profiles closely match the requirements will be contacted.

Ecobank is dedicated to fostering an inclusive and diverse workplace and is an equal opportunity employer. We welcome applications from all qualified candidates, regardless of nationality, ethnicity, gender, age, social background, religion, beliefs, or disability, in full compliance with local laws and regulations in the countries where we operate.