Recrutement Union bank of cameroon : Agents d’accueil / customer service

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Union bank of Cameroon is looking for Customer Service Supervisor to provide information, advice and guidance to customers. These positions are available in various branches of the Bank.

About the role
Functional line : Client Engagement Manager
N° of position : Based on needs
Grade : To be determined based on background & experience
Type of contract : TBD
Location : Multiple locations

Job purpose: 

Ensure a sustainable quality of service for the bank’s customers with the desire to provide the best possible experience and increase their retention. He/she will actively manage all visitors, anyone
seeking information, experiencing problems with purchased services, or needing help quickly by providing an “end-to-end” reception and guidance service within the terms of the policy and the agreed quality standards.

Key responsibilities and duties include :
1. Customer service delivery

• • Know and understand all banking products and procedures to be able to respond effectively to customer needs;
  • Champion the account opening process and ensure compliance of all accounts opened in accordance with policy;
  • Print customer statements upon request;
  • Manage cheques, cards, bancassurance products and all other customer instructions;
  • Ensure that all activities related to the clearing and processing of funds transfers are properly forwarded for execution to the head office, designated unit or department,

• Identify and assess customer needs to ensure satisfaction ;

About You
1. Required academic qualifications :

• Minimum HND or equivalent in Marketing, Banking, Finance, Commercial Action, Management.

2. Work experience :

• Proven customer support experience (at least 1 year). Having worked in the banking sector would be an ASSET

3. Knowledge :

• Good knowledge of banking services and products;
• Computer literate, especially MS Office pack some applications;
• Familiarity with GOOD customer relationship management practices
• Strong presentation, communication, writing and active listening skills;
• Ability to proactively identify, analyse and solve problems;
• Ability to develop, implement, manage and deliver multiple projects in a resource and time constrained environment;
• Fluency in oral and written expression is essential and bilingualism in French and English would be an ASSET.

4. Interpersonal/Leadership competencies :

• Moral probity, discipline, integrity,
• Excellent physical presentation
• Strong self-control and stress management skills
• Ability to work effectively in a team environment, proactively share knowledge and work collaboratively to support colleagues and achieve required business results.

HOW TO APPLY?

All documents (CV and Cover Letter) should be sent to recruitment@unionbankcameroon.com  with
subject “CSA”
Female candidates are highly encouraged

Deadline:  November 11, 2022 before 5.00pm