Join FINASDDEE Credit Line as a Customer Service Officer (2 Positions Available)
FINASDDEE Credit Line is currently seeking two skilled Customer Service Officers to join our dynamic team. This is an excellent opportunity to be part of a forward-thinking financial institution, where you can apply your customer service expertise in a fast-paced environment.
Key Duties & Responsibilities:
- Deliver exceptional customer service, ensuring compliance with all company procedures and policies.
- Effectively handle customer interactions, with a strong focus on identifying and solving issues efficiently.
- Maintain the confidentiality of sensitive customer information at all times.
- Ensure the accuracy and integrity of customer data within the company’s systems.
- Address customer complaints professionally, providing prompt and suitable solutions.
- Identify cross-selling opportunities to strengthen and expand customer relationships.
Application Deadline: October 10, 2024
Required Skills & Qualifications:
- University degree in management, finance, or a related discipline.
- Proficiency in IT tools, with an emphasis on Customer Relationship Management (CRM) software.
- At least 2 years of experience in a similar role, preferably within the financial services sector.
- Strong oral and written communication skills, with an ability to convey information clearly and professionally.
- Self-starter with the ability to work both independently and collaboratively within a team.
- Demonstrated rigor, integrity, and a keen sense of customer service.
- Comprehensive knowledge of microfinance products and services is essential.
