ECOBANK CAMEROUN S.A is recruiting A Relationship Manager Classic ready to work across the national territory.
The position is based in Douala.
Job grade : 3B – Job level : 5
NATURE OF CONTRACT : Permanent Contract
JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships to enhance product sales
To deliver on agreed individual targets for
- Deposit growth,
- Revenue generation
- Product sales (Cross selling)
- New client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
KEY RESPONSABILITIES
BUSINESS AND FINANCIAL PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
- Handle client queries of day to day nature and assist in resolving clients issues
KEY RESPONSABILITIES
LEADERSHIP AND PEOPLE MANAGEMENT
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
- Lead strategic initiatives that will create business growth
REPORTING Line: Head Direct Banking
JOB PROFILE
EXPERIENCE & QUALIFICATIONS
-
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French.
SKILLS & CAPACITIES
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills
APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com with the subject « RELATIONSHIP MANAGER CLASSIC »
NB: Only applications matching with the desired profile will be contacted
Deadline: June 21st, 2023 at 5pm
Notre chaine youtube: Infosconcourseducation
: Relationship Manager Classic
