Job offer: (02) receptionists – K HOTEL

Join Our Team as a Receptionist at K Hotel Douala!

Embrace an Exciting Career in a Modern, Dynamic Environment

Are you ready to work in a stylish, contemporary hotel that has been thoughtfully redesigned to meet the high standards of today’s discerning guests? At K Hotel Douala, you’ll be part of a vibrant and professional team, offering a human-centered and fulfilling experience every day!

K Hotel Douala is seeking to hire two (2) receptionists for its activities.

We Are Hiring: 2 Receptionists

About K Hotel Douala

Nestled in the heart of Douala’s Bonanjo District, the economic and financial center of the city, K Hotel Douala offers an ideal location close to corporate headquarters, banks, and consulates. Inspired by the legacy of Kadji Defosso, our hotel embodies a perfect blend of style, luxury, and sophistication. From spacious rooms and world-class dining to exceptional service, we aim to exceed guest expectations at every turn. At K Hotel Douala, it’s not just a stay—it’s an experience.

About the Role: Receptionist (Full-Time, On-Site)

As a Receptionist, you will be the face of K Hotel Douala, ensuring every guest feels welcome and valued. Your role is crucial in providing a seamless and memorable guest experience.

Key Responsibilities:

• Greet guests warmly as they arrive and ensure a smooth check-in process.
• Present and promote hotel services, showcasing all that we offer.
• Accompany guests to their rooms, offering assistance as needed.
• Manage reservations and handle invoicing accurately.
• Facilitate smooth check-outs, ensuring guest satisfaction.

What We’re Looking For:

• Excellent communication skills and a friendly demeanor.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in hospitality or customer service is a plus.

Main Responsibilities

• Guest Reception and Check-In/Check-Out: Provide a warm and professional welcome to guests upon arrival, ensuring a smooth and friendly check-in and check-out process.
• Customer Support and Information: Respond to guest inquiries regarding hotel services, facilities, local attractions, and travel itineraries with clarity and enthusiasm.
• Issue Resolution: Address guest complaints or concerns swiftly and professionally, escalating to management when necessary to maintain satisfaction.
• Reservation Management: Manage room bookings, cancellations, and modifications efficiently via phone, email, or in person, ensuring all details are accurately recorded in the hotel’s reservation system.
• Team Coordination: Collaborate with housekeeping and maintenance teams to guarantee rooms are clean, well-maintained, and ready for new arrivals.
• Payment Processing: Handle payments, generate invoices, and maintain precise records of financial transactions.
• Special Requests Management: Communicate VIP arrivals and special requests to the appropriate departments to provide personalized service.
• Problem Solving: Manage and resolve issues such as room changes, billing discrepancies, and special accommodations promptly and effectively.
• Calm Under Pressure: Maintain a composed and professional demeanor during busy or challenging situations.
• Promote Hotel Services: Highlight and promote the hotel’s services, facilities, and special offers to enhance the overall guest experience.
• Upselling Opportunities: Identify opportunities to upsell higher room categories, catering services, or additional amenities when suitable.

Qualifications and Skills

• Expertise in Phone Etiquette and Receptionist Duties
• Proficient in Clerical Skills and basic Office Management
• Strong Communication and Customer Service Abilities
• Excellent Interpersonal Skills and a Professional Demeanor
• Multitasking Skills and the ability to Work Well Under Pressure
• Previous Experience in the Hospitality Industry is advantageous
• High National Diploma or Equivalent in Hotel and Catering, Hotel Management; additional qualifications in Office Management are a plus

How to Apply

If you meet the qualifications and are enthusiastic about delivering exceptional guest experiences, please send your CV to recruitments@khoteldouala.com by March 10, 2025.