Job offer at Afriland First Bank: 04 Call center agent

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JOB TITLE: Customer Support Representative

LOCATION: Yaoundé

CONTRACT TYPE: Fixed-Term

NUMBER OF VACANCIES: 04

MAIN RESPONSIBILITY: Managing customer inquiries across various digital communication channels such as WhatsApp, calls, emails, and social networks.

QUALIFICATIONS: Completion of A level plus 2 or 3 successful years of higher education (HND or Bachelor’s degree) in fields like Communication, Marketing, Sales, or related disciplines.

EXPERIENCE: Minimum of 1 year in a similar role.

REQUIRED SKILLS:

EXPERTISE

• Efficiently handle a high volume of incoming and outgoing calls within the call center environment.
• Maintain comprehensive records of all interactions in the database.
• Seize opportunities to promote or advertise products and services to customers.
• Ensure adherence to customer service scripts tailored to different areas of customer service.
• Identify customer needs, address inquiries, conduct necessary research, and offer sustainable solutions to issues.

KNOWLEDGE

• Proficiency in both English and French.
• Strong writing abilities.
• Competence in using computer systems.
• Sound understanding of banking operations.

SOCIAL SKILLS

• Exhibit superb listening, observational, and evaluative capabilities.
• Display adaptability and versatility.
• Show patience, empathy, attentiveness, courtesy, and resilience.
• Possess outstanding interpersonal skills.
• Demonstrate adeptness in communicating pedagogically.

APPLICATION REQUIREMENTS:

Candidates are required to submit their CV and a motivational letter to the following email address: firstbankcareers@afrilandfirstbank.com

SUBJECT: <<Application for the Call Centre Agent Position>>

APPLICATION DEADLINE: 29th February 2024