Job Opportunity: Sales Business Intelligence Manager – Mobile Telecommunication Networks (Douala, Littoral)
Are you eager to learn more about us? Stay with us until the end of this section for more insights about MTN Cameroon!
About the Role
At MTN Cameroon, we are driven by purpose and values. We believe that understanding the aspirations of our people is essential to crafting fulfilling work experiences. We are dedicated to creating an environment where each member of our Y’ello Family feels heard, valued, and empowered to thrive. Our core values guide us, keep us accountable, and most importantly, define who we are.
MTN Cameroon isn’t just a workplace; it’s a community where you can grow, innovate, and achieve your full potential. We are committed to fostering a culture of collaboration, creativity, and positivity, which in turn drives results that matter. Our goal is to create a space where relationships flourish, and where everyone works together toward a shared purpose.
We are not just promising these values, we live them. Our leadership and management approach focus on building meaningful partnerships with our employees, customers, and stakeholders to achieve common goals. Our company culture, which we call LIVE Y’ello, is built on these key principles:
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Key Responsibilities
As the Sales Business Intelligence Manager, you will play a critical role in driving operational success. Your responsibilities will include:
Operational Management
- Lead and manage the Business Intelligence (BI) and channel teams under your supervision.
- Develop BI content such as reports, dashboards, and scorecards to provide actionable data for business decision-making and performance tracking.
- Ensure that dashboards and key performance indicators (KPIs) are consistently updated for regional teams and partners to monitor performance.
- Oversee key functions, including forecasting, reporting, analytics, sales support, and sales IT enablement.
- Analyze and evaluate data to improve sales productivity and channel performance, providing recommendations to optimize incentive structures.
- Oversee go-to-market (GTM) readiness for sales initiatives, collaborating with cross-functional departments.
- Continuously assess regional performance and identify areas for growth and improvement.
Strategic Insights
- Drive business metrics through comprehensive dashboards that provide a 360-degree view of performance.
- Guide the sales operational business plan and escalate deviations as needed.
- Support the analysis of Return on Investment (ROI) for potential business initiatives.
- Conduct periodic audits on sales and distribution data to ensure financial alignment.
Performance Management
- Define and execute performance management frameworks for both internal and external sales efforts.
- Implement tools and metrics to measure the success of sales and distribution activities.
- Lead the development of BI solutions that emphasize speed to market results and meet evolving business needs.
- Collaborate with business units to ensure their processes align with the use of enterprise data for analytical and reporting purposes.
- Manage and monitor the Sales and Distribution budget and related costs.
Qualifications and Requirements for the Role
Educational Background:
- A minimum of 4 years of tertiary education in Quantitative Analysis, Business Administration, Information Systems Management, Sales Management, or Marketing.
- A Bachelor’s degree in IT or a relevant field is required. A Master’s degree in IT or equivalent professional qualification is highly desirable and will be considered an advantage.
- Fluency in the local language is required, with at least a basic proficiency in English.
Professional Experience:
- At least 5 years of experience in Business Intelligence (BI) or Data Analytics, including leadership or supervisory roles.
- Experience in Sales & Distribution within FMCG or Fintech sectors is preferred.
- Proven experience in customer insights and point of sales analysis or other senior roles related to data analytics.
- In-depth knowledge of Big Data platforms and open-source solutions for database management, data analysis, and data handling.
- Extensive experience using data reporting and visualization tools such as Power BI and Tableau.
- Proficiency in data analytics tools like SQL, Python, SAS, or similar.
- Experience working in medium to large organizations.
Industry Certifications (Preferred):
- Microsoft Certified Data Analyst Associate
- Google Certified Data Analyst
- Azure Certified Data Engineer or Azure Certified Data Fundamentals
Core Competencies:
- Expertise in Customer Persona and Journey Design.
- Strong understanding of Customer Experience Management (CXM) and CX technologies.
- Experience in CX design and implementation.
- Knowledge of Channel Analytics and Optimization.
- Proficiency in Bot Training, Prompt Engineering, and AI-Based Chatbots Management.
- Strong foundation in Machine Learning and Natural Language Processing (NLP).
Key Skills:
- Data Analytics and Storytelling: Ability to translate complex data into actionable insights.
- Strategic Thinking: Foresight in decision-making and long-term planning.
- Organizational Agility: Ability to adapt and lead in a fast-paced environment.
- Digital Mindset: A deep understanding of digital tools and innovations.
- Problem-Solving and Decision-Making capabilities.
- Strong Project Management and People Management skills.
- Executive Presentation skills for senior stakeholders.
- Proficiency in managing and developing relationships as a Relationship Manager.
- Proven track record as a Results Achiever.
Behavioral Qualities:
- Adaptability: Ability to thrive in dynamic environments.
- Problem-Solving: Focused on delivering practical solutions.
- Candor: Transparent and open in communication.
- Cultural Awareness: Sensitive to diverse cultural backgrounds.
- Emotional Maturity and Leadership qualities.
- An Innovative approach to problem-solving and process improvement.
- Relationship Building and fostering collaboration within teams.
- Operational Insight to ensure smooth and efficient processes.
- A strong sense of Integrity and Teamwork.
Application Deadline: October 22, 2024, 11:59 PM
All applications must be submitted online at the provided link: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location
