Hilton Hotels & Resorts is Hiring: General Manager/Hotel Manager – Join the Team in Yaounde!
- Job Opportunity: General Manager – Hilton Yaounde
- Job ID: HOT0ATNY
- Location: Hilton Yaounde, Boulevard du 20 Mai, Yaounde, Cameroon
About Hilton Hotels & Resorts
For almost 100 years, Hilton Hotels & Resorts has set the global standard for exceptional hospitality. With over 610 hotels spanning six continents, Hilton has redefined what it means to deliver unforgettable travel experiences.
As the most recognized name in the hotel industry, Hilton is synonymous with excellence. From hosting historic events like inaugural balls and award galas to providing the perfect setting for business meetings, celebrations, and relaxing getaways, Hilton continues to make its mark on the world stage.
As Hilton’s flagship brand, Hilton Hotels & Resorts constantly innovates to adapt to the changing needs of guests, ensuring every stay is memorable and meets the highest expectations.
The Role: General Manager – Hilton Yaounde
Hilton Yaounde is seeking a dynamic and visionary General Manager/Hotel Manager to lead its team and oversee all hotel operations. This role is vital in ensuring that Hilton’s legacy of providing outstanding guest experiences is upheld, while also fostering a culture of team inspiration and operational excellence.
Key Responsibilities
- Leadership Excellence: Inspire, mentor, and manage a team of hospitality professionals to deliver top-tier service.
- Guest Experience: Ensure each guest enjoys an unforgettable and exceptional stay.
- Operational Oversight: Oversee the hotel’s daily operations, maintaining Hilton’s world-class standards.
- Innovative Solutions: Implement new products, strategies, and services that address evolving guest needs.
- Brand Representation: Uphold Hilton’s reputation as a global leader in the hospitality industry.
The Opportunity
Are you an experienced General Manager fluent in French, with a proven ability to deliver exceptional guest experiences? Hilton Yaounde is looking for a highly motivated and dynamic leader to oversee operations, inspire the team, and ensure the property’s continued success. This role is an exciting chance to lead a prestigious international hotel in Cameroon’s capital, where culture and commerce thrive.
About Hilton Yaounde
As the only international hotel in Yaounde, Hilton Yaounde enjoys a prime location in the Central Business District, close to government offices, businesses, and key city attractions.
Property Highlights:
- Accommodation: 248 rooms and suites designed for comfort and style.
- Meetings & Events: 18 versatile spaces, ideal for business events or celebrations.
- Dining: Four distinct restaurants offering a variety of culinary experiences.
- Wellness: A fitness club, outdoor pool, and other wellness amenities.
- Convenience: Located less than 2 kilometers from the National Museum of Yaounde and Mfoundi Market, with easy access to Nsimalen International Airport via a paid pick-up service.
With its exceptional location and facilities, Hilton Yaounde serves as the perfect hub for business travelers and tourists alike.
The Role
The General Manager will be responsible for leading the hotel operations, achieving financial targets, and ensuring both guest satisfaction and team engagement. This is an opportunity to make a tangible impact, ensuring Hilton Yaounde continues to exceed its reputation as the city’s premier hospitality destination.
Key Responsibilities
As a General Manager, you’ll be expected to:
- Lead Hotel Operations: Manage the overall daily operations and deliver an exceptional guest and employee experience.
- Maximize Profitability: Ensure the hotel achieves and exceeds revenue goals, while maintaining cost control.
- Strategic Planning: Develop and execute short- and long-term strategic objectives, including budgets and business plans.
- Uphold Hilton Standards: Ensure full compliance with Hilton’s Brand Service Standards, consistently delivering excellence.
- Team Leadership: Inspire, mentor, and develop the Hotel Management team, creating opportunities for career progression and building a robust succession plan.
- Focus on Quality: Lead initiatives for capital projects, customer service improvements, and property refurbishments to maintain the hotel’s world-class reputation.
- Business Planning: Collaborate with department heads to ensure smooth business planning and execution.
- Continuous Improvement: Respond to audits and implement improvements to maintain operational excellence.
Why Hilton Yaounde?
- Prestige: Lead the only international hotel in the capital city.
- Impact: Be at the forefront of shaping exceptional guest experiences.
- Growth: Join a brand committed to your personal and professional development.
- Support: Work with a global organization that prioritizes excellence in both guest service and employee satisfaction.
What Makes You a Great Fit?
- Proven experience as a General Manager in a hotel or hospitality setting.
- Fluent in French (essential) and English (preferred).
- Strong leadership and communication skills, with the ability to inspire and manage a team.
- Passion for delivering exceptional guest service and fostering team engagement.
- Demonstrated ability to meet and exceed revenue, guest satisfaction, and profitability targets.
What Are We Looking For?
We are seeking a highly skilled General Manager (GM) who demonstrates exceptional leadership abilities and thrives in driving success across all aspects of hotel operations. The ideal candidate will be deeply committed to Owner relations, commercial strategy, guest experience, and Team Member engagement. This role demands an individual with proven experience in managing high-quality hotels and delivering results with enthusiasm and passion.
Here’s what makes an exceptional fit for this role:
Key Qualifications and Skills:
- Established Leadership: Current experience as a General Manager in a hotel of comparable size and quality, with a strong reputation for leadership.
- Fluency in French and English: Mandatory proficiency in both languages to ensure seamless communication across diverse stakeholders.
- Owner Relations: A proven ability to build, strengthen, and sustain relationships with owners, corporate stakeholders, and government entities. Visibility and effective collaboration are essential.
- Innovative Commercial Strategies: A track record of identifying and implementing innovative ways to increase profitability, particularly within the corporate business segment.
- Exceptional Team Leadership: Strong skills in people management—inspiring, retaining, and uniting talent while embedding Hilton’s culture and values within the team.
- Financial Expertise: Experience managing budgets, forecasting, and revenue proposals for similar-sized properties, delivering measurable results.
- Adaptability and Resilience: The ability to demonstrate judgment, resilience, and composure under pressure while making sound decisions.
- Renovation Expertise: Preferably, experience overseeing hotel renovations, ensuring projects are completed efficiently without disrupting operations.
- Educational Background: A degree or diploma in Hotel Management or a related field is required.
What Is It Like Working for Hilton?
Joining Hilton means becoming part of a globally recognized leader in hospitality. With a history spanning over 100 years, we have proudly welcomed more than 3 billion guests worldwide, and our award-winning workplace culture makes us one of the World’s Best Workplaces year after year.
Why Join Us?
- Thrive at Hilton: We prioritize the mental and physical well-being of all Team Members, offering innovative benefits like workplace flexibility, career development programs, and our exclusive Go Hilton travel discount program.
- Diversity and Inclusion: Hilton values diverse perspectives from Team Members, Guests, Owners, Suppliers, and Partners. We foster an inclusive environment where everyone’s voice matters.
- Career Growth: With access to training programs, global opportunities, and support for professional development, Hilton empowers every team member to grow their career.
- Sustainability and Innovation: Be part of a company that is committed to making a positive impact on the world through sustainable initiatives and meaningful guest experiences.
Our Commitment to Diversity
We are proud to be an equal opportunity employer. Hilton is dedicated to providing reasonable accommodations for individuals with protected disabilities during the recruitment process and throughout their employment. Should you require assistance, we encourage you to reach out to us.
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