Job Opportunity: Specialist – Control and Processes Support
Location: Douala, Littoral, MTN Cameroon – Mobile Telecommunication Networks
Are you ready to be part of a dynamic and value-driven organization? If you want to learn more about MTN Cameroon, scroll down to the end of this section for more insights into our company!
About MTN Cameroon
At MTN Cameroon, we are driven by our purpose and values. We believe that truly understanding the needs and aspirations of our employees is the key to providing an exceptional workplace experience. Every member of our Y’ello Family is encouraged to thrive, feel heard, and empowered to live a fulfilling life. Our core values keep us focused, grounded, and transparent—they are part of our DNA.
Our goal is to create a positive, innovative, and rewarding work environment where every individual can unlock their full potential. We foster a culture that encourages creativity, boosts productivity, and drives meaningful results. Most importantly, we believe in building strong relationships and working toward a common purpose that is bigger than us. This is what you will experience when you join MTN Cameroon!
Our commitment goes beyond words—it’s embedded in our leadership and management style. We are dedicated to working closely with our employees, customers, and stakeholders to achieve shared goals.
Our values, known as LIVE Y’ello, form the foundation of our company culture:
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Key Responsibilities
Project & Change Management
- Participate in the RAFM (Revenue Assurance and Fraud Management) change management process to ensure that all project and operational changes are properly risk-assessed and approved before implementation.
- Contribute to cross-functional RAFM change management forums across all business units, offering guidance to minimize revenue leakage.
- Provide expertise in both new and existing projects by advising on control and process-related aspects to effectively manage risks, and improve control and process efficiency.
- Work closely with project teams to define test strategies, ensuring RAFM requirements are integrated into product and systems designs and thoroughly tested before approval.
Operational Effectiveness
- Propose innovative methods and models to enhance the effectiveness and efficiency of RAFM operations teams.
- Design, update, and maintain a comprehensive knowledge base of RAFM policies, procedures, and processes, ensuring they are effectively utilized by all operations teams.
- Ensure all RAFM documentation follows MTN Group standards and templates. Where necessary, you will design these standards to ensure consistency and clarity across policies, procedures, and processes.
Controls & Processes Effectiveness
- Coordinate RAFM risk assessment and conduct a business requirements analysis aligned with the organization’s mission statement.
- Evaluate the secondary control environment and recommend measures to enhance its robustness and comprehensiveness, ensuring effective risk management.
- Design and implement primary and secondary controls to mitigate risk.
- Identify gaps and weaknesses in existing controls and processes through regular assessments across all business units, proposing corrective actions to address them.
- Drive improvements to the primary control environment by collaborating with control owners and demonstrating the value of robust primary controls.
- Recommend alternative approaches for process enhancements in revenue leakage risk management, balancing commercial and business constraints.
- Provide periodic reports on RAFM control coverage and process effectiveness, promoting continuous improvement.
Data Quality Assurance, Governance, Security, and Audit
- Assist the Controls & Processes Manager in preparing risk registers, risk response plans, and following up on internal/external audit findings to ensure cost-effective compliance.
- Consolidate input from the RAFM team for both internal and external audits.
- Prepare reports on unresolved governance issues relating to RAFM.
- Implement and maintain data quality assurance processes to prevent errors, ensuring data accuracy and integrity.
- Develop and enforce data governance policies to ensure data security, manage access, and ensure compliance with data protection regulations.
Communication
- Proactively promote RAFM initiatives to customers and stakeholders across all business units, leading awareness campaigns and surveys.
- Maintain strong relationships with stakeholders affected by RAFM activities to encourage engagement and cooperation.
Customer Satisfaction
- Foster strong relationships with all customers and stakeholders across business units, responding promptly to inquiries and ensuring efficient communication.
- Educate stakeholders on the role of RAFM and how they can contribute to and benefit from it.
Qualifications
Education:
- Minimum of a First Degree.
Experience:
- At least 3 years of experience in IT/GRC.
- Supervisory experience is an advantage.
- Experience in medium-sized organizations.
- Knowledge of SQL and Python is beneficial.
Competencies
Functional Knowledge:
- Machine Learning and Natural Language Processing.
- Data Modelling and Predictive Analytics.
- Familiarity with Marketing Technology Stack.
- Customer Data Privacy Compliance.
- Data Validation and Integration.
- Proficient in Data Analysis, including Trend and Statistical Analysis.
- Data Governance and Data Quality Assurance.
- Knowledge of Data Security Regulations.
- Expertise in Data Visualization and Dashboarding.
- Experience with Data Analytics Tools and Machine Learning Tools.
Skills
- Analytical thinking and problem-solving.
- Focused on creating operational value.
- Effective change management and cultural leadership.
- Strong relationship management.
- A results-driven mindset.
- Operational awareness and strategic focus.
Behavioral Qualities
- Adaptability and openness to change.
- Honesty and integrity in all dealings.
- Fostering innovation and creativity.
- Building and maintaining relationships.
- Detail-oriented and strong time management.
- Team player and effective people manager.
Application Deadline: October 22, 2024, 11:59 PM.
All applications must be submitted online at:https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions?location=Cameroon&locationId=300000000273784&locationLevel=country&mode=location
