IHS Towers of Strength is Seeking a Regional Manager.
REGIONAL COORDINATION
- Collaborate with the Divisional Manager Regional (DMR) to enhance operational performance by improving controls, optimizing preventive maintenance, managing spare parts inventory, and optimizing team distribution.
- Ensure the IHSCAM portfolio is current and optimized, including updates on site names, IDs, topology, coordinates, classifications, power systems, security companies, cleaning companies, Maintenance SBCs, team allocations, and regional collocation.
- Develop and define schedules and plans for preventive and routine maintenance (including upgrades) in coordination with NOC and SBCs in the region.
- Oversee and manage the flow and status of projects within the region.
- Lead efforts to restore services at impacted sites within the region.
- Conduct monthly validations with all SBCs.
- Ensure compliance with all HSE policies.
- Enhance system performance (including Hybrid, Solar, and Grid systems).
- Strengthen relationships with clients.
- Ensure all processes and procedures align with SOX roles and company obligations.
- Support other units, particularly Rollout and Commercial, to achieve company objectives.
DIESEL MANAGER COORDINATION
- Communicate with the Diesel team to track diesel consumption, monitor diesel theft, and assess the performance of installed power systems (Solar, Hybrid, IPT). Issue a monthly diesel consumption report for the managed region.
- Work with the Diesel Manager to plan and conduct monthly studies on:
- Sites with the highest diesel consumption in the region.
- Sites with the most inefficient power systems designed to reduce diesel consumption in the region.
- Confirm and monitor public power availability at sites and ensure proper billing within managed regions.
NOC PERFORMANCE OPTIMIZATION
- Collaborate with NOC Senior Manager to enhance team effectiveness through accurate field data collection and preventive maintenance validation.
- Ensure precise reporting on availability, MTTR, MTBF, and failure root causes.
- Oversee trouble ticket resolution and assignment within designated regions.
PROCUREMENT & INVENTORY MANAGEMENT
- Verify equipment, spare parts, and consumables.
- Supervise logistics and maintain optimal stock levels in regional warehouse.
SBCS RELATIONSHIP MANAGEMENT
- Address and resolve site and SBC issues in managed regions.
- Collaborate with DMR to fulfill SBC requirements and advise on corresponding payments.
- Evaluate SBC performance using availability, MTTR, MTBF, and preventive maintenance adherence.
- Promote IHS Online Maintenance Application usage among regional SBCs.
- Enhance data collection from SBCs, including preventive maintenance plans, crucial site information, and diesel supply details.
FINANCIAL OVERSIGHT
- Ensure efficient monthly budget utilization and provide justification for additional financial support.
- Support DMR in transitioning to controlled payment methods (transfers, checks, etc.) and assist the finance department with accurate customer invoicing.
COMMUNICATION & STAKEHOLDER ENGAGEMENT
- Maintain open and transparent communication with the Divisional Manager Regional (DMR), customer representatives, and internal operations teams within managed regions.
- Provide regular updates to DMR on site issues and progress.
- Collaborate with cross-functional departments as needed, including Finance, Rollout, Legal, SAQ, Accounting, HR, and Procurement.
- Escalate unresolved site issues to DMR promptly to mitigate regional complications.
HUMAN RESOURCES MANAGEMENT
- Establish clear site targets and KPIs for officers, in alignment with Divisional Manager Regional guidance.
- Monitor and assess the integrity, efficiency, and performance of operational staff within managed regions.
- Facilitate professional development opportunities (HSE, Quality, Technical training, etc.) for all regional colleagues to optimize team performance.
- Foster team motivation by communicating IHSCAM’s vision and strategy, ensuring field technicians are engaged and contribute to smooth strategy implementation.
HEALTH, SAFETY & QUALITY ASSURANCE
- Ensure thorough understanding and adherence to Health & Safety and Quality policies among all regional colleagues (Regional Managers and Site Officers).
- Implement and enforce Health & Safety and Quality policies across all operational aspects within managed regions.
- Guarantee quality compliance in consumable and spare part replacements, as per preventive and curative maintenance schedules.
- Ensure accurate data collection and reporting from sites through the IHS Online Maintenance Application, with support from Regional Managers and utilization of Maintenance Booklets by field technicians.
- Collaborate with HSE & Quality Coordinator on quarterly audits to minimize discrepancies between established processes and their application, working towards ISO9001:2008 certification for the Quality Management System.
- Partner with HSE & Quality Coordinator to implement OHSAS18001/Occupational Health & Safety System, utilizing HIRA (Hazard Identification & Risk Analysis) to create processes and procedures for a healthier and incident-reduced operational environment.
CLIENT SUCCESS & TECHNICAL EXPERTISE
- Collaborate with DMR to identify and implement cost-effective solutions for client needs.
- Cultivate strong relationships with regional clients and their representatives, fostering trust and open communication.
- Continuously monitor and prioritize client satisfaction within managed regions, proactively addressing any concerns.
TECHNICAL SUPPORT & MAINTENANCE
- Provide hands-on technical support during site breakdowns, minimizing MTTR and resolving obstacles within managed regions.
- Ensure meticulous preventive and corrective maintenance of rectifiers, DC systems, alarm monitoring systems, and AC units.
- Expertise in installation and commissioning of various generator types and capacities (Perkins, Mikano, FG Wilson, etc.).
- Optimize battery and rectifier unit performance to ensure sufficient autonomy during power outages.
- Design and implement effective earth formations to minimize resistance and enhance site performance.
- Strong understanding of electrical diagrams and layouts.
- Proficiency in installation, termination, and commissioning of ATS/AMF panels, generator control panels, hybrid systems, and solar systems.
- Flexibility to take on additional responsibilities as assigned by the company.
QUALIFICATIONS
- Bachelor’s degree in Telecommunication, Science, Engineering, or a related field.
- Master’s degree in a relevant engineering discipline or MBA is preferred.
- Minimum of 6 years of experience in telecom operations and project management.
KEY PERFORMANCE METRICS
- Maintenance Adherence: 95% of regional preventive and routine maintenance schedules completed on time.
- Power Availability: 99.8% uptime for sites within the designated region.
- Personnel Availability: 99.8% availability for Regional Managers, SBCs, and technicians.
- MTTR Optimization: Mean Time To Repair reduced to a maximum of 2 hours.
- MTBF Minimization: Mean Time Between Failures actively reduced towards zero.
- Cost Efficiency: Continuous identification and implementation of cost reduction initiatives.
- Resource Optimization: Effective management and distribution of site resources, engineers, and teams.
- Client Satisfaction: Prioritization of client needs and ensuring high satisfaction levels.
- Fuel Efficiency: Active reduction in diesel consumption.
- Network Uptime: Meeting or exceeding customer network uptime requirements (NUR).
CORE ORGANIZATIONAL VALUES
- Client-Centricity: Understanding and exceeding customer expectations through trusted, collaborative relationships and exceptional service delivery.
- Innovation: Continuously seeking improvement in product and service delivery through championing engineering and skills development within a collaborative environment.
- Integrity: Demonstrating openness and honesty in all actions, supporting sustainable growth, making socially responsible decisions, and treating stakeholders with respect.
- Boldness: Thorough analysis and confident decision-making to expand existing markets, develop new ones, pursue appropriate financial returns, and demonstrate forward-thinking ambition.
- Sustainability: Actively seeking positive impact in the communities served.
