Job Offer: Relationship Manager, Classic – ECOBANK

ECOBANK Cameroon S.A. is seeking a qualified Relationship Manager, Classic, available to operate across the national territory.

• Location: Douala
• Job Level: 5
• Job Grade: 3B

I. CONTRACT TYPE

Permanent Position

II. ROLE SUMMARY

The Relationship Manager will be responsible for delivering exceptional service and driving customer engagement to ensure retention and growth. This role focuses on increasing product sales, attracting new clients, and managing loan portfolios in line with set performance objectives.

The successful candidate will be expected to meet personal targets in the following areas:

• Growth of deposit base

• Revenue generation

• Cross-selling of banking products

• Acquisition of new customers

• Promotion and sales of digital solutions (e.g., Ecobank Mobile App, Ecobank Online)

• Effective loan portfolio management

III. KEY RESPONSIBILITIES

Business and Financial Performance

• Develop and maintain strong client relationships by proactively identifying needs and delivering tailored solutions.

• Drive portfolio growth through direct sales of banking products and services.

• Ensure timely and accurate execution of client instructions, in collaboration with relevant departments.

• Acquire a solid understanding of Classic Banking’s full suite of offerings.

Customer Service Excellence

• Respond efficiently to routine client inquiries and support issue resolution to ensure client satisfaction.

Leadership and Team Contribution

• Monitor and report weekly on individual portfolio performance.

• Collaborate effectively as a contributing team member.

Operational and Process Compliance

• Adhere strictly to internal risk and compliance protocols, including Know Your Customer (KYC) and anti-money laundering standards.

• Maintain non-performing loan (NPL) ratios below 3%.

Strategic Contribution

• Lead and support initiatives aimed at driving business growth and enhancing market presence.

IV. REPORTING LINE

Reports directly to the Head of Direct Banking.

V. CANDIDATE PROFILE

Experience and Education

• Minimum of 3 years’ experience in banking, sales, or marketing—experience in FMCG is a plus.

• Strong understanding of banking products, customer service, and operational processes.

• Proven track record in portfolio and people development.

• Bachelor’s or Master’s degree in Finance, Business Administration, Accounting, Marketing, or related fields.

• Proficiency in both English and French is required.

Key Competencies

• Strong customer orientation and networking skills

• Results-driven with proven execution capability

• Excellent interpersonal and communication abilities

• Influential leadership and strategic thinking

VI. APPLICATION INSTRUCTIONS

Interested candidates should submit their CV and cover letter to ECM-Recruit@ecobank.com by May 20th, 2025, at 5:00 PM sharp, indicating “RELATIONSHIP MANAGER, CLASSIC” in the subject line.

Please note: Only shortlisted candidates meeting the outlined profile will be contacted.

Ecobank is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on gender, religion, ethnicity, physical ability, or other characteristics.