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Job offer: Team Lead, Mobile Channel Solutions

United Bank for Africa (UBA Cameroon) is recruiting a Team Lead, Mobile Channel Solutions for its activities.

  • Job Title: Team Lead, Mobile Channel Solutions
  • Department: Transaction Banking
  • Reporting Line: Head of Transaction
  • Location: Head Office

Job Objectives

The primary objective of this role is to lead the development, deployment, and market positioning of Mobile Channels. This involves understanding performance metrics and driving revenue based on different product and channel types. The position also ensures that the necessary policies, processes, resources, and partners are in place to optimize returns for the bank and maintain a competitive advantage.

Role & Responsibilities

  • P&L Management: Oversee and review the Profit and Loss statement for products and services, providing monthly reports.
  • Product Development: Collaborate with business leads to create and implement product plans that enhance Digital Channels and Products.
  • Innovation: Identify and introduce new revenue-generating services and features, leading the market in product innovation.
  • Promotion Strategies: Develop and execute product promotions and rewards to boost adoption and usage rates.
  • Partnership Development: Build and sustain partnerships with key Technology and FinTech partners to maximize efficiency and service quality.
  • Performance Monitoring: Track the performance of existing and new products and payment channels. Work with marketing to launch campaigns aimed at increasing activation, usage, and acquisition.
  • Usage Analysis: Conduct monthly and quarterly analyses of product and channel usage, including transaction volumes, counts, and revenue comparisons to targets.
  • ROI Reporting: Produce reports on the Return on Investment (ROI) for both existing and new products.
  • Market Research: Gather and analyze market trends, profitability, pricing strategies, and sales tactics.
  • Competitive Analysis: Perform monthly assessments to ensure product offerings and pricing are aligned with industry standards. Assist in formulating strategies to enhance the bank’s competitive position in Mobile Channels.
  • Customer Feedback Management: Monitor customer complaints regarding digital channels and products, improving processes for better functionality and reliability.
  • Training and Support: Provide training and ongoing support for customers and internal staff on Mobile Channel products and solutions.
  • Product Training: Develop and deliver training sessions for sales and key stakeholders in branch operations and customer services.
  • Product Documentation: Create and publish comprehensive product information guides detailing features, functions, positioning, and pricing.
  • Strategic Planning: Input into the strategic view of Mobile Channel products and solutions, assisting in overall planning for new features and initiatives.
  • Collaboration: Work closely with sales, IT, operations, and CFC to identify future enhancements.
  • Marketing Coordination: Collaborate with product marketing to promote digital channels and related products/services.
  • Product Lifecycle Management: Phase out underperforming products and create transition plans.
  • Stakeholder Engagement: Ensure all key stakeholders are involved in product development and that appropriate Service Level Agreements (SLAs) are established.
  • Testing Coordination: Work with business units, IT, and operations to conduct necessary testing and document stakeholder approvals before product release.
  • Regulatory Compliance: Ensure adherence to local regulations and best practices, familiarizing with policies in all UBA presence countries.
  • Risk Management: Identify and mitigate operational, compliance, and IT risks associated with products and processes.
  • Project Execution: Manage any additional projects as assigned.

Key Performance Indicators

  • Internal Customer Satisfaction: Achieve 100% quality support for the business.
  • External Customer Satisfaction Index: Aim for a top 3 ranking.
  • Digital Banking Products & Solutions PBT: Achieve 100% of the actual vs. target.
  • LEO Revenue & PBT: Attain 80% of budgeted revenue.
  • LEO Transaction Volume: Target 75% of budget attainment.
  • Mobile App Revenue & PBT: Achieve 80% of budget.
  • Mobile App Transaction Volume: Target 75% of budget attainment.
  • USSD & Push/Pull Revenue & PBT: Aim for 80% budget attainment.
  • USSD Transaction Volume: Target 75% of budget.
  • Mobile Channels Penetration: Achieve a 70% penetration rate.
  • Electronic Deposit Mobilization: Attain 100% of the budget.
  • Mobile Channels Utilization: Achieve 75% of actual vs. target.
  • Product Portfolio Enhancement: Aim for at least a 10% increase in appeal.

Education Requirements

  • Minimum Qualifications: Bachelor’s degree in any field or a relevant professional qualification.

Experience

  • Required Experience: At least 6 years of experience, including a minimum of 2 years in banking and 2 years in a similar role.

Key Competencies

Knowledge

  • Extensive understanding of the business environment and Digital Banking products.
  • Digitally savvy with strong financial analysis skills.
  • Knowledgeable in banking operations and regulatory/legal compliance.

Skills

  • Exceptional business development and sales skills, with the ability to assess customer needs.
  • Outstanding interpersonal and communication skills.
  • Proficient listening and interviewing abilities.
  • Strong leadership and negotiation skills.

Application Submission

Interested candidates should submit their resume and motivation letter to hcmrecruitcameroon@ubagroup.com with the subject line “TEAM LEAD, MOBILE CHANNEL SOLUTIONS” by October 30, 2024.

Only shortlisted candidates will be contacted for interviews. UBA Cameroon is committed to meritocracy and inclusiveness, ensuring fair treatment in recruitment, training, career development, and promotions without discrimination based on race, color, ethnicity, gender, marital status, disability, religion, or age.

If you do not receive a response within one month of this publication, please consider your application unsuccessful.

N.B: Ne payez aucun frais pour obtenir un emploi

 

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