Job opening: Customer Support Systems Specialist

Our environment is fast-paced, ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa.

As a Customer Support Systems Specialist, you will join our Support Excellence team and be primarily tasked with providing our support teams with training and documentation support.

Responsibilities:

• Create and maintain training contents in scalable delivery formats
• Create and maintain user support manuals for our support teams
• Drive initiatives to generate dynamic self help page contents that will deflect ticket volume
• Prepare and present progress reports on knowledge improvements

Requirements:

• Minimum of 2 years previous customer support experience
• Experience with creating training plans and/or training materials in video formats
• Proven ability to simplify and document technical information for non-technical users
• Well organized, and a self-starter
• Excellent written and verbal communication skills in French and English

Beneficial skills:

• Knowledge of the sports-betting industry
• Experience with CMS editors
• Basic Swahili

Benefits:

• Attractive salary
• Possibility to work remotely or in a cool office environment
• Personal and professional growth
• Team outings and company events
• Business travel opportunities

How to apply

Internal: If interested, please share your CV with robinson.lubowa@betpawa.com