Job opening: Customer Support Systems Specialist
Our environment is fast-paced, ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa.
As a Customer Support Systems Specialist, you will join our Support Excellence team and be primarily tasked with providing our support teams with training and documentation support.
Responsibilities:
- Create and maintain training contents in scalable delivery formats
- Create and maintain user support manuals for our support teams
- Drive initiatives to generate dynamic self help page contents that will deflect ticket volume
- Prepare and present progress reports on knowledge improvements
Requirements:
- Minimum of 2 years previous customer support experience
- Experience with creating training plans and/or training materials in video formats
- Proven ability to simplify and document technical information for non-technical users
- Well organized, and a self-starter
- Excellent written and verbal communication skills in French and English
Beneficial skills:
- Knowledge of the sports-betting industry
- Experience with CMS editors
- Basic Swahili
Benefits:
- Attractive salary
- Possibility to work remotely or in a cool office environment
- Personal and professional growth
- Team outings and company events
- Business travel opportunities
How to apply
Internal: If interested, please share your CV with robinson.lubowa@betpawa.com
NB: Ne donnez pas d’argent pour obtenir un emploi
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