Job opportunity: Manager, HR & performance management

Manager, HR & Performance Management (Degree / diploma in Human Resources / Personnel Management)

MTN Cameroon

DOUALA

Brief Job Description: 

Mission/ Core purpose of the Job: (Short description)

The Manager HR & Performance Management acts as the custodian and execution lead of the HR Strategy for the Opco. Manages alignment and integration of organization design and performance with business objectives and plans. Implements workforce strategies that support business strategy. Provides HR insights to business and partners to deploy solutions based on market trends that contribute to the growth and competitiveness of the business. Oversees delivery of HR operational services with a deep focus on employee experience. The role leads teams across the below three sub functions:

• Employee Relations & HSE
• Recruitment & onboarding
• Rewards & Payroll

Detailed Job Description: 

Operational Delivery

Functional Leadership:

As the functional leader of the HR vertical, the role is accountable to:

• •  Align the results of the HR Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
  • Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals

• Ensure implementation, compliance & adherence to the EVP  Framework, policies, guidelines & processes defined by Group DigiFin HR team and  MTN Group HR team as applicable
• Lead and manage implementation of Global Wellness programs initiatives and drive development of local Opco wellness initiatives
• Ensure compliance and drive the global D&I agenda set by Group DigiFin and MTN Group

Delivery Leadership:

As the delivery leader of the HR vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

• Implement & execute policies, procedures and guidelines set forth by group HR team and ensure the team complies with the same
• Implement governance to manage the consolidated OpCo HR strategy, budgets and financials, under direction from the OpCo CEO
• Cascade the Group Fintech budget, analytics and reporting framework in the function, under direction from the OpCo CEO
• Deliver results under the guidance of the Group GM Human Resources, abiding by all the set directives and regularly reporting compliance

HR Operations

• Function as a primary point of contact for executive/senior management or specialty group regarding key organizational and management issues in the OpCo
• Provide OpCo specific input to the Organization Design Blueprints to align with business objectives, customers, products & services
• Implement, localize and manage the OpCo organization structures
• Implement & execute HR policies throughout the OpCo, ensuring that all functions comply with the set policies
• Work closely with the Specialist recruitment and onboarding in the OpCo, ensuring that key objectives set for recruitment are complied with at all times
• Manage the lifecycle management of Expatriates
• Manage execution of the performance management process within the OpCo and ensure managers across functions are empowered to conduct a fair and objective appraisal for their employees
• Implement and manage Employee Compensation, Rewards & Recognition processes for the OpCo
• Manage end-to-end of employee and HR Service administration, all the while ensuring that regional employment and labour guidelines, laws and regulations are duly complied with
• Undertake training needs assessment and infusion of training programs in the OpCo, also ensuring that curriculum is regularly reviewed and supports OpCo’s growth strategy
• Manage and execute the employee health and safety programs in the OpCo. Ensure implementation of health and safety policy, procedures and risk assessments, statutory compliance requirements ensuring action is taken to mitigate risks and all corrective and preventative action of issues arising
• Encourage the use of HR tools and systems, in order to drive business-critical decisions through data
• Participate in communities of practices and conferences, with permission from the CEO, to facilitate knowledge sharing and positioning of OpCo’s employer of choice brand towards the external marketplace
• Regularly report to CEO on key HR metrics, and highlight red flags as and when required
• Other tasks and duties, as assigned

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital
• Cascade and socialize work structure processes to enable adoption by the team
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions, in collaboration with HR
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Job Requirements: 

Education:

• Degree / diploma in Human Resources / Personnel Management or related field Experience
• Experience in Fintech, banking or financial services is preferred
• Experience in leading HR functions or senior management roles
• Experience working in a global/multinational enterprise with a good understanding emerging markets
• Knowledge of local labour laws and employee regulations

Additional Details: 

Skills/ competencies:  

• Relationship/People management
• Business acumen
• Analytics & interpretation
• Project management
• Conflict management
• Continuous improvement
• Data interpretation
• Decision making
• Delivery focused
• Negotiations
• Relationship building

Knowledge

• Workforce Strategy & Manpower Planning
• Talent Sourcing Strategy
• Employee Engagement & Culture
• Employee Value Proposition
• Communication Channel management
• Hire to Retire service management
• HR Operations and Service delivery
• Rewards Planning, Governance & Reporting
• Pay structure design & employee taxation
• Competency frameworks
• Operating Models & Organization Design
• Learning delivery & execution
• Performance / Appraisal process

Email : MTNRecruits.CM@mtn.com

Deadline : 07 January 2022