Job opportunity: Specialist, Project Management

Detailed Job Description:

• Ability to work in a team
• Responsible for self-learning and development with guidance from the Manager
• Ensure cohesive working with the CoE
• Accountable for meeting and prioritising own targets / deadlines
• Provide information to the Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist / technical areas when required
• Review performance metric dashboards prepared on various performance metics and provide input to the manager

Operational Delivery

Project Initiation

• • • Provide high-level input into the benefits, costs and available options in a business case
  • • Undertake a feasibility study to ensure all options are achievable
  • • Vendor management and Governance
  • • Create terms of reference which specify the project objectives and scope
  • • Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner

• • Source suitably skilled and qualified project team members – gather Project owner inputs regarding project team members
• • Input into the Project Management Methodology for MTN

Project Planning

• • Create a project plan, outlining the sequence of all activities and tasks in order to accomplish goals within constraints such as time, cost and agreed quality standards.
• • Define all guidelines, quality targets, standards, assurance and control procedures – gather project owner inputs regarding quality targets and content guidelines
• • Identify resources needed and schedule people, equipment and material resources within the project
• • Produce a risk plan to identify and mitigate project risks, taking local conditions and competitor activity into account
• • Document the acceptance criteria for each project deliverable
• • Establish a clear communication plan for the project
• • Liaise with Procurement to ensure proper provision of goods and services required
• • Consider the long term (1-2 years) implications of the project outcome from a broader perspective
• • Consider the impact of project outcomes on other areas of the business, as well as the interdependency of units

Project execution

• • Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance to the business requirements and in conjunction with stakeholders
  • Manage the day-to-day operational aspects of the project process and scope
  • Provide expertise in the process specificities of the delivery of a particular project stream
  • Ensure efficiency and flexibility in the management of resources (people, finances)
  • Oversee the approval process for all project change requests
  • Continuously monitor progress in terms of the status of the project plan. Resolve issues affecting the project, keeping all stakeholders properly informed
  • Ensure execution of all content related activities – escalate if deliverables are not developed
  • Oversee the construction of all project deliverables
  • Gain acceptance from project owners for each deliverable produced
  • Build and maintain solid relationships with all MTNC stakeholders
  • Identify, record, analyse and manage potential and actual opportunities, issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost
  • Manage the process of innovative change
  • Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed
  • Revise project plans as appropriate to meet changing needs and requirements

• Drive best practice, continuous improvement and innovation at process and procedure level
• Provide input into the project appraisal process, capturing and using relevant lessons learned

Information management / Reporting

• Collate and provide all relevant project documentation to the Project Support Office
• Ensures project documents are complete, current, and stored appropriately
• Document a project closure report
• Provide constant status reports and feedback as to project delivery and support deliverables to project owners and other stakeholders
• Keep the project team well informed of changes within the organization and general corporate news
• Generate specific project-related reports as required by the business

Project Budget Management

• Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget
• Analyze project profitability
• Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios
• Identify areas where money is lost and seek ways to reduce expenditure

Customer Satisfaction (internal)

• Understand customer needs and develop project plans accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Job Requirements:

• Minimum of first degree or Engineering diploma in Computer Science, Telecommunication, Information Technology/Systems or Project Management or related field from a reputable institution.
• Fluent in French and English

Experience

• Minimum of 5 years’ professional experience in managing large and complex enterprise projects with budget above 100 million XAF
• Strong experience in developing and deploying project best practices, policies, procedures and processes
• Experience in developing, implementing and evaluating business processes and procedures related the Technology projects.
• Experience in supervising others is an advantage
• Experience working in a medium organization

Training & Certifications

• Project Management
• Program Management
• Portfolio Management
• Demand Management
• Network Rollouts ( Site build, Transmission Core and Power)
• Mobile IN survey
• GSM survey
• GPRS survey
• MS Project or similar tool
• IT Financial Management
• CPG
• MS EPM / PPM Systems training
• Project Management Certification
• Program Management Certification

Additional Details:

Knowledge:

• Project Management Body of knowledge (PMBOOK or Prince 2 )
• Telecommunications field and convergence services
• Key players in telecom industry and technology trend
• Very good knowledge of billing & charging services in GSM environment, VAS and data services
• Good knowledge of Mobile Money services
• ITIL standard
• Specific knowledge of Telco applications architecture
• Charging solutions knowledge
• Strong IT quality and metrics insight in terms of technology and practice
• Good understanding of organizational dynamics (how to effect change)
• Customer centricity and Customer experience
• Enterprise Security especially in application to the Mobile Money platform

Skills

• Analytical Thinker
• Problem Solver
• Operational Value Creator
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute

Behavioral Qualities

• Directs people
• Detail-oriented
• Manages time

Email : MTNRecruits.CM@mtn.com

Deadline : 22 February 2022