OFFRE DE STAGE
Présentation de l’entreprise
Fondée en 2018, MBOA DIGITAL accompagne les entreprises dans leur transformation numérique, en se concentrant sur l’automatisation des processus de développement logiciel et sur l’optimisation de l’expérience utilisateur.
Description du poste
Nous recherchons un stagiaire développeur pour rejoindre notre équipe technique. Vous participerez à la conception, au développement et à l’amélioration d’applications web ou mobiles innovantes. Ce stage vous offrira une immersion complète dans le cycle de développement, allant de l’idéation à la mise en production.
Responsabilités
En tant que membre de l’équipe de développement, le stagiaire sera chargé de :
- Contribuer au développement des fonctionnalités front-end et/ou back-end en étroite collaboration avec l’équipe.
- Participer à la création et à l’amélioration d’applications existantes ainsi qu’à l’élaboration de nouvelles solutions.
- Réaliser des tests unitaires et d’intégration pour garantir la qualité du code.
- Travailler en synergie avec les designers, chefs de projet et autres développeurs pour assurer la réussite des projets.
- Participer aux revues de code et contribuer à l’amélioration continue des méthodes de développement.
- Proposer des idées innovantes pour optimiser les produits actuels.
Profil recherché
Le candidat idéal est titulaire d’une licence ou d’un master en informatique, génie logiciel ou dans un domaine connexe. Il possède une connaissance de base en programmation (JavaScript, Python ou un langage de script similaire) et démontre une capacité à travailler en équipe tout en communiquant efficacement. Une attention particulière aux détails ainsi qu’une capacité à anticiper les problèmes potentiels sont essentielles. La maîtrise des outils de gestion des données est un atout supplémentaire.
Nous recherchons une personne proactive, curieuse, et ouverte à l’apprentissage, prête à s’investir pleinement dans les projets.
Ce que Nous Offrons
- Une expérience enrichissante dans une entreprise en plein essor.
- L’opportunité de travailler sur des projets concrets aux côtés d’une équipe compétente.
- Un accompagnement personnalisé par des professionnels chevronnés.
- Une indemnité de stage attractive.
- Une possibilité d’embauche en fonction des performances à la fin du stage.
Intéressé(e) ?
Envoyez votre CV à jour sur notre page carrière avant le 30 août 2024. Ce stage est basé à Yaoundé.
_ __ __ _ __ _ __ __ _ __ _ _ __ _ __ _ _ _
BP 14757, Bastos Yaoundé – Cameroun
SENIOR TECHNICAL SUPPORT ENGINEER
About Us
MBOA DIGITAL is a leading force in leveraging African tech expertise to connect top talent with global technology markets. Our dynamic teams are passionately engaged in crafting innovative tech solutions for major corporations across Europe and Oceania.
Our Service Desk is dedicated to providing top-tier Support and Optimization services for a cutting-edge Digital Transport Infrastructure that serves over 100 million users annually. We also support a Modern Child Care Hospital catering to over 144,000 people each year and a logistics company handling the delivery of over 78 million parcels and packages annually for businesses and consumers.
Our core principles—Excellence, Proactivity, and Customer-Centricity—are embedded in every aspect of our operations and strategic initiatives.
Role Overview
We are seeking a Senior Technical Support Engineer to serve as the primary link between our company and our customers. The successful candidate will ensure that our customers receive exceptional support, timely responses, and proactive solutions, all while upholding our company’s reputation for excellence. This role involves addressing and resolving customer issues, complaints, and inquiries with a focus on maintaining high customer satisfaction.
The ideal candidate is a seasoned professional capable of navigating the complexities of multi-vendor environments. A “Get It Done” mindset is essential, with a willingness to go the extra mile to ensure customer satisfaction, even during unconventional hours.
Key Responsibilities
- Managing the customer queue to ensure all incidents are properly prioritized and resolved within the agreed Service Level Agreement (SLA)
- Leading cross-functional teams, including support, client, vendor, technical, and non-technical groups, to resolve complex issues
- Troubleshooting and resolving intricate customer problems on cloud platforms
- Utilizing tools and techniques such as remote logs, monitoring, code analysis, and testing to diagnose root causes and implement solutions or workarounds
- Effectively communicating with customers and collaborating with internal teams to ensure satisfaction and gather valuable feedback
- Creating and maintaining technical documentation, including knowledge base articles
- Providing training to internal teams to enhance their technical support capabilities
- Managing, mentoring, or leading a team of support engineers
- Reporting and analyzing key support metrics, including ticket volume, resolution times, customer feedback, and quality indicators
Qualifications
- Bachelor’s degree in computer science, information technology, or equivalent certifications
- A minimum of five years of technical support experience, particularly in cloud-based systems
- At least two years of experience in leadership roles
- Fluent in English, both spoken and written
Preferred Skills
- Ability to remain composed and efficient in high-pressure situations while rapidly resolving issues
- Familiarity with navigating the intricacies of a multi-vendor environment
- Methodical approach and attention to detail in establishing effective issue triaging standards
- Strong analytical and problem-solving abilities to address complex and varied challenges
- Excellent communication skills to professionally interact with customers and stakeholders across multiple channels
- Teamwork-oriented, with strong collaboration skills to coordinate effectively with support engineers and other teams
- Proficient technical skills, including knowledge of various operating systems, platforms, databases, networks, or protocols
- Ability to write and execute scripts, queries, or commands, and to interpret code, logs, errors, or traces
- Commitment to continuous learning to stay updated with the latest technologies
- Availability for 24/7 on-call shifts, with the ability to work 8 to 10-hour day and night shifts, and residence in an area with reliable high-speed internet access
Contract Details
- Permanent contract
- Salary: XAF 700,000 to XAF 1.2 million per month, commensurate with experience
Why Join Us
- Benefit from the flexibility of hybrid work, allowing remote work for several weeks each month
- Collaborate with a prestigious partner in New Zealand
- Access ongoing learning opportunities and career development
- Be part of a company that values initiative and innovation
- Work with the latest MacBook Pro M1 workstations and 24″ Samsung curved monitors
- Comprehensive health insurance coverage
- Unlimited access to Udemy for all staff
- Fully equipped kitchen with complimentary coffee and tea
- A positive and supportive work environment
Interested?
Please submit your updated resume with the subject line “Application for the Senior Technical Support Engineer @ MBOA DIGITAL” to careers@mboadigital.tech or visit our career page to apply by September 30, 2024.
Location: Yaoundé, Bastos.
