Job offer 2021 : Customer Support – User Success Lead
DOUALA /OPERATIONS / CUSTOMER SUPPORT /FULL-TIME
Responsibilities
- Respond to user requests on the various communications channels established
- Propose support educational content and work with the rest of team to spread it
- Review, monitor and improve operational efficiency of user support.
- For instance, you should define, measure and analyse KPIs that you think are important for Customer Support’s success
Requirements
- Ideal candidates will have at least 2 years experience in a startup or financial services environment and be able to work independently with little instruction.
- Familiar with using online tools for customer relationship management (Intercom, Zendesk, Crisp…), applications such as instant messaging, ticketing, and video editing.
- Creative and fast learner
- Analytical thinker
- Storyteller with capacity to educate
- Excellent grammar and writing skills in French, fair English level is ideal.
- This role is based in Douala at our HQ.
If you’re ready for a new challenge and an exciting opportunity, building financial products that can help businesses across Cameroon work more efficiently, saving money and time.
NB: Ne donnez pas d’argent pour obtenir un emploi
