Job offer: Senior Representative – MTN Cameroon

• Position: Senior Representative – EAM Corporate Douala.Enterprise Business Unit
• Location: Yaoundé, Centre, Cameroon

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JOB DESCRIPTION

SKILLS

1. Communication skills
2. Leadership skills
3. Proficiency in change management principles
4. Negotiation skills
5. Ability to manage multiple priorities simultaneously
6. Active listening
7. Ability to generate enthusiasm and cooperation for projects
8. Operations analysis
9. Customer service and time management skills
10. Persuasion
11. Social perceptiveness
12. Critical thinking
13. Analytical thinking
14. Problem-solving
15. Operational value creation
16. Champion of culture and change
17. Supportive people manager
18. Relationship manager
19. Results achiever
20. Operationally astute

Behavior:

1. Vital Behaviors: Complete candor, complete accountability, get it done, active collaboration
2. Attention to detail
3. High level of management, creativity, innovation, and foresight
4. Open-mindedness
5. Service orientation
6. Persuasiveness
7. Adaptability
8. Reactivity
9. Strong ethics
10. Ability to work with various groups of individuals and organizations
11. Target-oriented
12. Directs people
13. Detail-oriented
14. Time management skills

RESPONSIBILITIES

Operational Delivery

1. Conduct market research to identify potential clients in specific sectors, company sizes, or regions who can benefit from MTNC products.
2. Travel to visit potential clients and build relationships.
3. Establish and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
4. Manage and understand customer requirements, providing tailored solutions and addressing their needs effectively.
5. Develop Account Plans for each client, offering expert consultation on products and services that align with their needs.
6. Formulate and execute comprehensive sales strategies for assigned accounts, ensuring all sales activities are in line with the overall strategy.
7. Continuously enhance product knowledge and become a subject matter expert in the Business Services portfolio.
8. Persuasively communicate the value of MTNC products and services, showcasing how they best meet client requirements.
9. Prepare accurate client quotations, considering pricing and terms.
10. Collaborate on tender proposals initiated by customers, ensuring competitive and compelling offerings.
11. Negotiate favorable terms and conditions of contracts, reaching mutually beneficial agreements.
12. Close sales by finalizing terms and conditions with clients, securing their commitment.
13. Conduct cost/benefit analyses when working on tender offers, ensuring profitability and value.
14. Generate comprehensive reports for management, including sector-specific reports and monthly/quarterly roadmaps.
15. Meet assigned sales targets, consistently achieving or exceeding expectations.
16. Maintain accurate records of client contact data and interactions for effective relationship management.
17. Present MTNC offerings at industry events, such as GSM, ICT/Data, Cloud & IT forums, to engage potential clients and present compelling proposals.
18. Deliver technical presentations, showcasing how MTNC products address client needs and provide value.
19. Collaborate with other technical experts to gather additional insights and knowledge, ensuring comprehensive proposals.
20. Understand client challenges and issues, providing precise feedback to the support team for effective problem resolution.
21. Assist in designing customized products to meet specific client requirements.
22. Provide training and support materials to clients as needed, ensuring successful product adoption and usage.
23. Achieve assigned sales targets and collections targets, managing revenue generation effectively.
24. Safeguard existing accounts and revenue, minimizing customer churn and ensuring customer retention.

Staff Leadership and Management

1. Demonstrate the ability to collaborate effectively within a team.
2. Take personal responsibility for continuous learning and development under the guidance of the Senior Manager.
3. Foster a cohesive working environment with the Center of Excellence (CoE).
4. Be accountable for meeting personal targets and prioritizing deadlines.
5. Provide the Senior Manager with regular updates on work accomplishments and any individual or team challenges.
6. Lead team meetings and contribute expertise in specialist or technical areas when necessary.
7. Review dashboards presenting performance metrics and provide input to the senior manager.

Governance

1. Participate in operational meetings as required and contribute valuable insights.
2. Organize and manage adhoc meetings to address day-to-day operational needs.

Escalations

1. Timely notify the Manager, SSH (Security, Safety, and Health), and the CoE of any escalations.
2. Resolve escalations according to defined escalation and resolution procedures.

Opco Operational

1. Participate in project status meetings and offer valuable inputs.
2. Propose operational changes and conduct user impact assessments associated with these changes.

Performance

1. Ensure the effective execution of day-to-day operations at the CoE and Opco (Operational Company).
2. Resolve operational issues promptly and strive to improve productivity and quality through the implementation of best practices initiatives.

Reporting

1. Provide necessary updates and information to the Senior Manager regarding the progress achieved within the sub-division. Ensure alignment with the organization’s established measurement metrics.

QUALIFICATIONS

1. Possess a telecommunications degree, preferably with a postgraduate degree or qualification in a commercial-related field.
2. Hold a BSc degree in IT or Electrical Engineering.
3. Additional commercial qualifications, such as a B. Comm, are desirable.
4. Have a minimum of 3 years of experience in selling to large organizations and/or SME/SMIs, with at least 3 years in a sales position in the IT or telecommunications sector.
5. Demonstrate a minimum of 3 years of relevant industry experience.
6. Exhibit a minimum of 3 years of experience in enterprise products.
7. Familiarity with ICT and, specifically, experience in selling Cloud solutions would be advantageous.
8. Previous experience in a supervisory role is a plus.
9. Have prior work experience in a medium-sized organization.

ABOUT US

MTN Group Limited is a multinational mobile telecommunications company headquartered in Johannesburg, South Africa. We operate across various African, European, and Asian countries. With 232.6 million subscribers, MTN is the eighth-largest mobile network operator globally and the largest in Africa.

We take pride in our diverse workforce of over 17,510 professionals, spread across more than 20 countries worldwide.

At MTN, we are always seeking exceptional individuals who embody an entrepreneurial spirit. We foster a work culture that values innovation, hard work, and creativity. In return, we offer competitive salaries, comprehensive health benefits, and a network of like-minded colleagues who drive innovation throughout the telecommunications industry.

ABOUT THE TEAM

The Human Resources team collaborates with all facets of the organization, playing a vital role in driving success through effective and innovative people management. We are dedicated to meeting both current and future business needs, ensuring that our workforce is positioned for sustained growth and prosperity.

Key roles performed by the Human Resources team:

1. Executive Role: As specialists in all aspects of people management, our team provides high-level input at a strategic level, contributing to key business decisions.
2. Audit Role: We ensure that all areas of the organization comply with legal requirements and adhere to best practices in employment policies and procedures.
3. Facilitator Role: We establish a close partnership with various departments to support, advise, and enhance their ability to achieve objectives. This includes implementing highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health, and Wellbeing.
4. Consultancy Role: Our team offers expert advice to the organization and its managers on all aspects of workforce management, employee relations, and performance.
5. Service Role: We ensure that the organization remains informed and prepared to address developments that impact employment matters. This includes staying up to date with changes in legislation and the evolving characteristics of the labor market.

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