Job opportunity: Engineer IN & VAS at MTN Cameroon
Brief Job Description:
Mission/ Core purpose of the Job
To ensure Fault free operation and maximum Service availability and Quality of the IN &VAS Platforms including but not limited to SDPs, CCNs, Voucher Servers, AIR Servers, as well as SMSCs, USSD, Voice Mail, CIS and other Value-Added Services through Regular Proactive Maintenance tasks and Close Network and Systems Monitoring.”
Detailed Job Description:
“Operational Delivery
- Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
- Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup.
- Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.
- Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services.
- Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations.
- Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services.
- Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.
- Engage members of other departments in resolution of issues as well as planning of network related projects.
- Participate in knowledge transfer sessions across members of the Service Operations team.
- Provide input into the training needs for the CHARGING SYSTEMS & VAS team.
- Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards.
- Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
- Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager.
- To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.
Staff Leadership and Management
- Ability to work in a team
- Responsible for self-learning and development with guidance from the Manager
- Ensure cohesive working with the CoE
- Accountable for meeting and prioritising own targets / deadlines
- Provide information to the Manager on work accomplishments, individual / team challenges
- Lead team meetings and contribute on specialist / technical areas when required
- Review performance metric dashboards prepared on various performance metrics and provide input to the manager
Governance
Adhoc and Operational Meeting
- Participate and provide inputs in operational meetings as and when required
- Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations
- Timely notification of escalations to the Manager, SSH and the CoE
- Resolve escalations as per defined escalation / resolution procedures
Opco Operational
- Participate and provide inputs in project status meetings
- Propose operational changes and provide associated user impact assessment
Performance
- Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues
- Improve productivity and quality through leading practice initiatives
Reporting
Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation”
Job Requirements:
“Education:
Degree in Engineering or IT.
Experience:
- Minimum of 3 years’ experience in Intelligent Network;
- Experience in supervising others is an advantage
- Experience working in a medium organization
Trainings/Certifications:
- Charging Systems and Cloud VAS Platform, API
- GSM Architecture and Resource Provisioning
- ITILV3 Fondation Certification is mandatory
Any other specifications:
Project Management Professional -PMP Certification”
Additional Details:
“Knowledge:
- Exposure to GSM/VAS/IN related network
- Basic IP and networking, good presentation and report writing skills
- Excellent computing, programming & scripting, and database management skills.
- Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)
- Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)
- Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)
Skills:
- Integrity
- Commitment to the Organization
- Teamwork & Cooperation
- Customer Focus
- Taking the Initiative
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