Company Overview
Maviance PLC is a leading provider of digital financial services, dedicated to enhancing and expanding access to these services for individuals, businesses, and government entities in Cameroon and the broader CEMAC region. As a key member of the Maviance Group, which includes affiliated companies in Germany, France, and the UK, we specialize in creating tailored solutions and value-added services. Our expertise spans telecom, utilities, and financial institutions, with a strong emphasis on serving emerging economies.
As part of our ambitious growth strategy, Maviance PLC is focused on establishing itself as the premier Fintech and digital financial services provider in Cameroon and throughout the CEMAC region.
In our quest to transform access to superior financial products and services, we seek driven and passionate individuals to join our mission. If you are eager to contribute your expertise and energy, we would be delighted to have you on board.
Role Opportunity
We are currently looking for a dynamic and skilled Customer Experience Officer. This pivotal role involves managing and enhancing every facet of the customer journey to ensure an outstanding and seamless experience. The successful candidate will collaborate closely with various teams to pinpoint areas for improvement, develop strategies to boost customer satisfaction, and foster customer loyalty.
Responsibilities:
- Customer Insights: Utilize advanced tools to proactively assess and identify customer pain points within the fintech landscape.
- CX Strategy: Design and execute comprehensive customer experience strategies to elevate satisfaction, drive retention, and foster loyalty.
- Data-Driven Improvement: Analyze feedback and behavioral data to uncover trends, pinpoint pain points, and reveal actionable opportunities for enhancing the customer journey.
- Cross-Functional Collaboration: Partner seamlessly with product, marketing, and sales teams to ensure a cohesive and outstanding customer experience at every touchpoint.
- Performance Monitoring: Track key customer satisfaction metrics, generating insightful reports that inform data-driven enhancements.
- Engagement & Advocacy: Lead initiatives to bolster customer engagement, cultivating brand loyalty and advocacy within the fintech space.
- Feedback Mechanisms: Implement robust customer feedback loops and processes to capture valuable insights for continuous optimization.
- Industry Expertise: Stay at the forefront of customer experience best practices and emerging trends in fintech to champion innovation and deliver excellence.
Qualifications:
- Education: Bachelor’s degree in business administration, marketing, or a related field.
- Experience: Proven track record in a customer-facing role within the financial technology sector, with a demonstrated emphasis on customer experience and satisfaction.
- Analytical Skills: Strong analytical capabilities with a talent for interpreting complex data and transforming it into actionable strategies.
- Communication Skills: Excellent communication and interpersonal skills, adept at building relationships and influencing stakeholders across the organization.
- Collaboration: Ability to collaborate effectively with cross-functional teams and foster a customer-centric culture.
- Additional Assets: Prior experience in developing and implementing successful customer experience strategies within fintech is highly advantageous.
Join the Maviance Team:
At Maviance, we’re committed to revolutionizing the fintech industry through exceptional customer experiences. If you’re passionate about making a meaningful impact and thrive in a dynamic, forward-thinking environment, we invite you to apply.
Benefits:
- Competitive salary package
- Comprehensive health insurance coverage for you and your family
- Retirement savings plan
- Monthly internet and mobile data allowance
- Daily breakfast provided at the office
How to Apply.
