Viana’s Home Ltd is a resort company located in Nkoa-bang, Yaoundé, Cameroon, offering a range of services including lodging, gaming, catering, and recreation. The company is currently seeking a Hotel Manager to oversee its operations.
The role of the Viana’s Home Manager encompasses diverse responsibilities focused on ensuring the effective and profitable functioning of the resort.
Main Responsibilities:
- Comprehensive Oversight: Managing all aspects of Viana’s Home operations, including front desk, housekeeping, food and beverage services, maintenance, and administration.
- Staff Management and Training: Recruiting, training, and supervising personnel across various departments to uphold exceptional customer service, compliance with Viana’s Home policies, and efficient operations.
- Guest Relations: Maintaining high levels of guest satisfaction by promptly addressing concerns, resolving conflicts, and meeting all guest needs effectively.
- Financial Oversight: Developing budgets, financial plans, and cost control measures to ensure Viana’s Home operates within financial parameters while maximizing revenue and profitability.
- Sales and Marketing: Devising and executing strategies to attract guests, enhance occupancy rates, and optimize revenue through diverse sales and marketing channels, including online platforms, partnerships, and promotional campaigns.
Property Maintenance and Safety Oversight
Responsible for supervising maintenance activities to guarantee that Viana’s Home premises are well-kept, secure, and in compliance with health and safety protocols.
Quality Assurance
Monitoring and upholding exceptional standards of cleanliness, service, and amenities across Viana’s Home to preserve its esteemed reputation and ratings.
Inventory Control
Managing levels of supplies, equipment, and amenities to facilitate seamless operations and reduce wastage effectively.
Event Coordination
Planning and managing events, conferences, and functions held at Viana’s Home, including catering, logistics, and guest arrangements.
Community Engagement and Public Relations
Establishing positive relationships with local communities, businesses, and government entities to support Viana’s Home’s interests and enhance its standing.
Strategic Development
Formulating long-term objectives and strategies to propel Viana’s Home’s expansion, adapt to market shifts, and sustain competitiveness.
Compliance Oversight
Ensuring Viana’s Home adheres to pertinent laws, regulations, and industry benchmarks, encompassing employment laws, health and safety guidelines, and licensing requisites.
Emergency Response
Developing and executing protocols to manage emergencies, security risks, and other critical situations efficiently.
Reporting and Outreach
Delivering routine reports to senior management or proprietors regarding Viana’s Home’s performance, financial condition, and operational hurdles, while fostering transparent communication with stakeholders.
In summary, the Viana’s Home manager assumes a pivotal role in supervising all facets of operations to ensure a favorable guest experience, efficient functioning, and financial prosperity.
Job Requirements:
- Collaboration and Communication
- Regular interaction with external parties, staff, and management.
2. No Travel Outside Local Area
- Minimal or no travel required beyond the town limits.
3. Six-Day Workweek
- Working from Monday to Sunday with one weekday off.
4. Flexibility in Working Hours
- Willingness to work extended hours and weekends to meet project deadlines.
5. Ability to Handle Pressure
- Capable of performing under high-pressure situations.
6. Proficiency in MS Office Suite
- Advanced knowledge of Microsoft Office applications.
7. Competitive Compensation
- Salary commensurate with qualifications and experience.
8. Location Specifics
- Position based in Nkoa-bang, Yaoundé, Cameroon.
9. Direct Reporting Structure
- Reporting directly to the CEO or assigned representative.
Candidate Qualifications:
- Educational Background
- Holds at least a bachelor’s degree in logistics/hotel management or a higher degree in business management.
2. Extensive Experience
- Possesses a minimum of 5 years’ experience in hotel management.
3. Bilingual Proficiency
- Fluent in both French and English languages.
4. Strong Communication Skills
- Effective communicator capable of representing Viana’s Home professionally.
5. Age Range
- Age between 30 to 45 years old.
Additional Information:
Interested applicants should submit the following documents to vhomecmr@gmail.com with the subject line “Accountant_Viana’s Home2024” no later than May 2nd, 2024, at 12:00 pm sharp:
- A concise CV (maximum 2 pages)
- A cover letter (1 page)
Follow-Up Notification:
If you do not receive communication within 10 business days following the deadline, please assume that your application did not advance to the next stage.
Disclaimer:
Viana’s Home practices gender equality and does not request any payment for this application process, nor has it authorized any individual to do so.
N.B: Ne payez aucun frais pour obtenir un emploi
