Job announcement: Head Teller

ECOBANK CAMEROUN S.A. is recruiting a Head Teller ready to work across the national territory.

The position is based in Douala, Buea, Garoua and Kumba

Job level : 3
Job grade : 2A

JOB PURPOSE 

Manage branch handling Cash and Tellers products i.e. Local currency Cash deposits, withdrawals, Sales & purchase of foreign currency notes & travelers checks, in-house checks and book to book transfers processes according to institutions policies, approved procedures and Local Compliance.

KEY RESPONSABILITIES

• • Ensure service standards are achieved by managing daily operation procedures performed by Tellers
  • Ensure all customers transactions/requests are received, thoroughly checked for completeness and compliance, and timely and accurately processed

• • Assists in clearing/reducing customers queues during peak time
  • Verify and approve Tellers transactions above Tellers limits
  • Achieve 100 % accuracy in cash counting, posting, lock up procedures record keeping and transactions processing
  • Cash teller to meet institution & service standards and answering customers’ queries.
  • Ensure proper and continuous monitoring of cash area to eliminate lapses in control
  • Ensure sales of TCs are advised to provider as and when sold
  • Ensure adequate stock of FCY notes and Tcs at all times
  • Ensure DCFC / AML report are updated timely
  • Ensure C&T transactions are properly and timely achieved via Omniflow (when made available)
  • Coordinate all cash services provided by outside Provider (cash collection, sorting, teller implant, etc) and ensure tight controls are in place and adhered to at all time by all parties.
  • Joint custody for vault operations specifically, custody of cash in Reserve vault locker
  • Prepare shipment out of the Branch for other branches in case of need
  • In charge of Central Bank Operations (Main branches only): deposits, withdrawals

• Managing the ATM to ensure meeting the minimum Group standard with regard to availability
• In charge of Reception of valuable at the airport or in branch in case of door to door delivery
• Managing cash level in Vault
• Ensure forms relating to FCY transactions are filled at the time of processing and timely submitted to various Government entities or Central Bank
• Ensure daily proofing of all Tellers boxes including ATM
• Perform any other function as and when assigned by the Unit Head 

JOB PROFILE 

Experience

• 3-4 years minimum in Teller Operations

Skills & Knowledge

• Ability to detect unauthorized changes on instruments presented
• General understanding of Bank products, foreign exchange local regulations
• Quality oriented
• High concentration on the job
• Alert at all times
• Ability to efficiently prioritize the tasks to perform
• Good level of security sense and fraud awareness

Education

• Minimum University degree (Bac + 3)

Personal attributes

• Excellent interpersonal skills and ability to communicate
• Good judgment
• High levels of integrity
• Very well organized

Performance (for internal staff)

• Rated 02 at least 02 times over the last 03 years

APPLICATION PROCESS 

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com with the subject « Head Teller »
NB: Only applications matching with the desired profile will be contacte 

Deadline: June 5th, 2023 at 5pm prompt

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