Job Offer: Customer experience specialist

Carlcare Sarl is seeking a Customer Experience Specialist to join their team.

Primary Responsibilities:

• Oversee operations of the hotline and strive to meet objectives.
• Ensure customers’ contentment with the services rendered.
• Detect issues, resolve them effectively, and relay feedback to customers, aiming to convert them into satisfied clientele.
• Foster stronger connections between the company and B-to-B clients through regular interactions.
• Investigate cases of dissatisfaction to pinpoint underlying causes and rectify them for enhanced satisfaction in Central Africa.
• Lead and execute service procedures, including device reception and returns, ensuring customer satisfaction with reception services.
• Manage evaluations of Carlcare Services within the application.
• Supervise trainers’ activities and consistently assess the quality of training delivered to service center and hotline personnel regarding our offerings.
• Track trainers’ adherence to weekly and monthly schedules, highlighting areas for improvement.
• Accomplish additional assignments assigned promptly by the Central Africa Region Manager or HQ-User Experience Department.

To apply for the position of Customer Experience Specialist, candidates should meet the following qualifications and experience:

• Hold a Bachelor’s Degree in Business Administration, Management, Communication, or a related field.
• Possess a minimum of 3 years’ experience in overseeing customer experience.
• Demonstrate expertise in managing customer satisfaction.

Desired Capabilities and Skills:

• Possess an open-minded, intelligent, and accountable demeanor.
• Exhibit problem-solving abilities when faced with new challenges.
• Display strong communication skills.
• Fluent proficiency in English, both written and spoken.
• Embody a dynamic personality.
• Demonstrate organizational skills, precision, and the ability to perform effectively under pressure.

Application Procedure

If interested in this opportunity, please submit your English-language CV to hrrecrutmentlevel@gmail.com, clearly indicating “Customer Experience Specialist/HR04/2024” in the subject line of your email.