ECOBANK CAMEROON S.A – Job Description

• Position: Service Supervisor EBS, Facilities & Realty
• Job Level: 4 / Job Grade: 3C
• Location: Douala (with national territory coverage)

I. JOB PURPOSE

• Manage and implement EBS policy guidance on Facilities & Realty, property projects, and refurbishments.
• Implement best practice policies and procedures for Facilities & Realty Services.
• Ensure efficient acquisition, disposal, and proactive estate management of all affiliate Ecobank buildings.
• Manage rentals, ratings, valuations, and landlord-related issues.
• Provide guidance on refurbishments to ensure all buildings are structurally sound and safe for operations.
• Manage building projects and ensure delivery within scope, budget, and timelines.
• Ensure high professionalism and ethical dealings with contractors, consultants, and service providers.
• Deliver fit-out, upgrades, and refurbishments of buildings.
• Ensure consistent image and brand implementation.
• Maintain accurate base building drawings and occupancy data.

II. KEY RESPONSIBILITIES

1. Strategic Planning & Financial Management

• Assist Group Manager – Realty Services and Head of EBS to develop a 3-year property plan for affiliates.
• Deliver cost-effective projects aligned with departmental and organizational objectives.
• Conduct cost-benefit analysis and advise management/stakeholders.
• Manage project finance, cash flow, and financial controls.
• Liaise with Finance to capitalize project expenses for timely depreciation.
• Budgeting and expenditure monitoring to meet financial targets.

2. Project & Contract Management

• Proactively manage external consultants, contractors, and suppliers.
• Supervise, coach, and motivate project team members and contractors.
• Ensure accountability and performance delivery of assigned work.
• Manage project scope changes and develop contingency plans.
• Deliver refurbishments and upgrades within scope, time, and budget.

3. Property & Facilities Management

• Manage lease renewals and rent escalations.
• Maintain and update property database for the affiliate.
• Ensure all Ecobank buildings are safe for occupation.
• Manage planned and unplanned maintenance of equipment (generators, HVAC, etc.).
• Optimize GE fuel consumption and building operations efficiency.
• Monitor insurance and asset management activities.

4. Compliance & Risk Management

• Provide accurate data on statutory obligations.
• Liaise with statutory bodies and government agencies for compliance.
• Identify and mitigate operational and property-related risks.
• Provide risk assessment and action plans for Ecobank properties.

5. Stakeholder & Relationship Management

• Build and maintain strong tenant–landlord relationships.
• Ensure timely reporting on leases, valuations, and property costs.
• Advise management on property-related risks and mitigation measures.

6. Performance & Efficiency Improvement

• Identify and track EBS cost-saving opportunities.
• Improve building utilization and occupancy efficiency.
• Ensure accurate property, occupancy, and lease reporting.

III. REPORTING STRUCTURE

• Country Head EBS
• Group Manager – Realty Services

IV. JOB PROFILE

Qualifications & Experience

• Postgraduate degree in Property Discipline (preferably Architecture or Building Technology).
• Minimum 3 years post-qualification experience.
• Professional affiliation to a recognized body is an advantage.
• MBA or similar postgraduate qualification is an added advantage.

Skills & Competencies

• Project Management expertise
• Strong leadership abilities
• Analytical and problem-solving skills
• Excellent communication skills
• Strong negotiation skills
• High customer focus
• Good team player
• English language proficiency is an advantage

V. APPLICATION PROCESS

Applicants should submit: CV + Motivation letter Email: ECM-Recruit@ecobank.com

Deadline: April 19th, 2026, at 5:00 PM sharp Subject line: Service Supervisor EBS, Facilities & Realty

VI. EQUAL OPPORTUNITY STATEMENT

Ecobank Cameroon S.A is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from all qualified individuals regardless of nationality, race, gender, age, religion, or disability, in compliance with local laws and regulations.

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ECOBANK CAMEROON S.A

Job Vacancy: Digital Channels Implementation & Support Supervisor

• Location: Douala, Cameroon
• Job Level: 6
• Job Grade: 3A

I. Job Context

We are a leading multinational bank recognized as a market pioneer in digital banking, delivering cutting-edge financial solutions across Africa and beyond.

Our digital strategy is anchored on innovation, customer experience, operational excellence, and continuous transformation of our digital banking ecosystem.

As we expand our digital footprint, we are seeking a dynamic and highly skilled Digital Channels Implementation & Support Supervisor to join our team.

This role is also responsible for driving the development of new digital banking products tailored to specific customer segments or industry needs. Throughout the development lifecycle, the jobholder will:

• Conduct needs assessments
• Evaluate business cases
• Lead prioritization and coordination of business requirements
• Formalize requirements into a Business Requirement Document (BRD)

The role ensures high-quality deliverables aligned with market expectations.

II. Job Purpose

Digital Banking enables customers to securely manage and transact on their accounts remotely via:

• Internet banking
• Mobile banking
• Other digital channels

It allows access to:

• Electronic statements
• Transaction initiation
• A wide range of financial services

Key Purpose of the Role:

• Ensure seamless onboarding and training of Corporate and Commercial Banking clients on digital solutions
• Lead execution of affiliate-level digital projects
• Support the Bank’s innovation agenda through partnerships with:
  1. Telcos
  2. Card issuers
  3. Microsoft
  4. Fintechs and other technology providers
• Collaborate with:
  1. Group Product Heads
  2. Business Development teams
  3. Integrations & Innovation Manager
• Work cross-functionally with:
  1. Technology
  2. Relationship Managers
  3. Operations
  4. Risk & Control
  5. Credit

The role ensures delivery of fit-for-purpose solutions within timelines, while maintaining compliance, security, and customer experience standards.

It also ensures that expected financial benefits from digital channels are achieved in collaboration with:

• Group IT
• Control
• Legal & Compliance
• Cash Management & Client Access

III. Key Responsibilities

1. Implementation & Delivery

• Lead end-to-end deployment of digital banking products, features, and upgrades
• Coordinate with technology teams, vendors, and global product owners for successful rollout and stabilization
• Drive testing activities (UAT, SIT) ensuring compliance with business and regulatory standards

2. Technical Support & Issue Resolution

• Oversee Tier 2 and Tier 3 support for:
  1. Mobile Banking
  2. Internet Banking
  3. USSD
  4. Agency Banking
  5. APIs
  6. Cards/Payments systems
• Monitor platform performance and ensure timely resolution of incidents and system downtime
• Liaise with Group Technology and external partners for escalations

3. Financial Metrics

• Ensure value for money in all projects
• Deliver measurable financial impact contributing to:
  1. Profit & Loss (P&L)
  2. Balance Sheet
• Drive Straight-Through Processing (SFP) strategy:
  1. Ensure at least 95% of customer interactions are fully digital and automated
  2. Improve efficiency and increase system-based transaction income

4. Continuous Improvement & Optimization

• Analyze user feedback and performance data to recommend enhancements
• Drive automation and service reliability improvements
• Optimize digital processes and workflows
• Promote customer adoption of digital banking channels

5. Compliance, Governance & Reporting

• Ensure compliance with:
  1. Internal controls
  2. Regulatory requirements
  3. Cybersecurity policies
  4. Audit standards
• Prepare periodic reports on:
  1. Platform performance
  2. Incident management
  3. System reliability

IV. Job Profile

Required Qualifications

• Bachelor’s degree in:
  1. Computer Science
  2. Engineering
  3. Information Systems
  4. Or related field

Experience

• Minimum 5+ years in:
  1. Digital banking
  2. IT project delivery
  3. Fintech implementation

Technical Requirements

• Strong understanding of:
  1. Banking system architecture
  2. APIs
  3. Payment systems
  4. Integration flows
• Experience managing vendors and cross-functional projects
• Certification in Project Management (PMP, PRINCE2, Agile) is an advantage

V. Key Competencies, Skills & Attributes

• Strong leadership and communication skills (bilingual preferred)
• Excellent problem-solving and analytical abilities
• High resilience and ability to perform under pressure
• Customer-centric mindset with attention to detail
• Knowledge of cybersecurity and regulatory requirements in digital finance
• Understanding of banking products and operations
• Strong computer literacy (hardware, software, systems)
• Sales and solution-oriented mindset

VI. Application Process

Applicants should submit:

• CV
• Motivation letter

Send to: ECM-Recruit@ecobank.com

Deadline: April 19th, 2026 at 5:00 PM

Subject line: Digital Channels Implementation & Support Supervisor

Important Note

Only shortlisted candidates will be contacted.

Ecobank is committed to equal opportunity employment and encourages applications from all qualified individuals regardless of nationality, gender, age, religion, disability, or background, in accordance with local laws.

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ECOBANK CAMEROON S.A

Recruitment Notice – Information Systems Controller
Job Level: 5 | Job Grade: 3B Location: Douala (with readiness to work across the national territory)

I. Job Purpose

Support the bank’s business and systems risk and control coverage through continuous monitoring of Information Security controls with relevant stakeholders, in order to mitigate risks inherent within systems.

II. Job Context

This position supports the Head of Risks and Internal Control. The incumbent must demonstrate the ability to translate internal control requirements into practical business applications and solutions that support growth and strategic initiatives.

III. Key Responsibilities

• Plan and execute risk-oriented controls on the information system.
• Perform controls over fintech activities, digital payments, and data flows.
• Implement controls to detect revenue leakage and propose corrective action plans.
• Analyse and assess risks associated with new products and services.
• Analyse alerts from anti-fraud tools and operational losses linked to the information system.
• Manage user profiles across banking and business applications.
• Support automation needs of other controllers.
• Monitor and report IT risks identified through control activities.
• Perform ad-hoc controls on critical business applications and processes.
• Ensure ongoing controls in line with the IT control plan.
• Periodically assess IT risks across bank activities.
• Review critical system logs and activity logs.
• Perform any other duties assigned by the Group Information Systems Control Head and the Head of Risk and Internal Control.
• Report control findings and corrective action recommendations to General Management.

IV. Job Profile

Experience & Qualifications

• Minimum of 3 years’ experience in Internal Control, Information Technology, or Internal Audit in a commercial bank or audit firm.
• Bachelor’s or Master’s degree in a related field (e.g., Information Technology or equivalent).

Skills, Capabilities & Personal Attributes

• Strong analytical skills.
• Proficiency in Microsoft Excel.
• Extensive working knowledge of SQL (Structured Query Language).
• Familiarity with core banking systems, especially FLEXCUBE.
• Good understanding of banking operations and accounting (PCEC in the CEMAC zone is an advantage).

V. Application Process

Interested candidates should submit their CV and motivation letter to:
ECM-Recruit@ecobank.com Deadline: April 21st, 2026 at 5:00 PM sharp Subject line: “IS Controller”

Only applications matching the required profile will be contacted.

Equal Opportunity Statement

Ecobank Cameroon S.A is committed to equal opportunity employment and fostering an inclusive and diverse workplace. Applications are encouraged from all individuals regardless of nationality, race, gender, age, social class, religion, beliefs, or disability, in accordance with applicable local laws and regulations.