Maersk seeks a Digital & E-commerce Specialist
In pursuit of becoming one of the premier logistics companies with a focus on enhancing customer satisfaction and loyalty, Maersk emphasizes the need for customer experience teams to be truly Customer-Centric. Leaders within the CX team will play a pivotal role in aligning our vision of delivering a world-class Customer Experience with values such as empathy, proactivity, and value addition.
WE ARE SEARCHING FOR
This position is pivotal in steering the overarching digitalization strategy, encompassing the promotion of self-serve options for customers (and ensuring their adoption) and supplying CEN functions with requirements for future development. This involves providing support to the Area on the customer onboarding journey to self-service features and channels. Additionally, it entails ensuring the quality and compliance of customer data in the Customer Master Data (CMD) platform, serving as the singular source of truth to be utilized across all entities within the APMM Group.
MAIN RESPONSIBILITIES
- General Strategy and Deployment In collaboration with the Area CX team, orchestrate and implement the digitalization/self-service strategy within the designated area. This involves defining target customers and delivery mechanisms such as workshops and campaigns. Ensure visibility across the digital product pipeline, encompassing Web, App, EDI, etc.
- Monitoring and Action on Digital Outliers Identify and address digital outliers, steering corrective actions by the respective CX teams. Provide support for training and capacity building within the CX teams on digital offerings. Relay pertinent requirements and feedback on digital solutions to relevant CEN stakeholders.
- Local Anchor for Digital Deployments Act as the local anchor for digital-related deployments, including SSIB and E Payments. Offer assistance for local inquiries related to customer master data activities or challenges. Handle exceptions in accordance with business rules and CMD SOPs.
- Data Quality and Compliance Uphold top-notch data quality in CMD and ensure compliance with global, regional, and country standards. Analyze areas for improvement and actively support the implementation of changes and enhancements in CMD.
WHO ARE WE LOOKING FOR
- Customer-Centric Professional Seeking an individual with an excellent understanding and focus on Customer Experience. Must be “digital-driven” with a concentration on customer solutions.
- Influential Communicator Possesses strong influencing skills and the capability to articulate the value of different Digital Solutions effectively.
- Results-Oriented Leader Demonstrates a result-driven approach coupled with the ability to achieve outcomes through effective leadership.
- Digital and Technological Proficiency Capable of anticipating and providing digital and technological support to customer needs. Places high importance on end-to-end customer experience. Experienced in working with documents like IOPs/QRGs and capable of creating such documents, adhering to and self-training based on them.
DIVERSITY AND INCLUSION
Maersk is committed to fostering a diverse and inclusive workplace, embracing different styles of thinking. As an equal opportunities employer, Maersk welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. Qualified applicants with criminal histories will be considered in accordance with all legal requirements.
HOW TO APPLY?
Besoin d’emplois